Amanda Barber
Somerset,KY
Summary
Dynamic Assistant Director of Childcare with proven expertise in strategic planning, staff management, and documentation. Successfully enhanced student engagement and academic performance through innovative programs and efficient administrative processes.
Overview
20
20
years of professional experience
Work History
Assistant Director of Childcare
Somerset Independent Schools
Somerset, KY
07.2022 - Current
- Developed and implemented strategic initiatives to enhance student engagement and academic performance.
- Led curriculum review processes, ensuring alignment with educational standards and best practices.
- Streamlined administrative processes, enhancing efficiency in scheduling and resource management within the district.
- Maintained office organization and cleanliness, enhancing overall workplace efficiency.
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Conducted regular safety drills to ensure preparedness in case of emergency situations at school premises.
- Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
- Assisted in daily activities, fostering a nurturing and supportive environment for children.
- Developed engaging lesson plans to promote cognitive and social development among children.
- Implemented safety protocols to ensure a secure environment for all children in care.
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Boosted children''s cognitive development with age-appropriate educational games and activities.
- Read and told stories to promote and support overall language development.
- Established positive relationships with parent to collaboratively promote child's wellbeing.
- Helped with creation of age-appropriate activities to keep children positively engaged.
- Facilitated smooth transitions between activities, minimizing disruptions and maximizing engagement time.
- Maintained accurate records of attendance, incident reports, and daily logs for effective documentation purposes.
Instruction Assistant
Somerset Independent Schools
Somerset, KY
04.2016 - Current
- Supported classroom instruction by preparing materials and assisting students with learning activities.
- Collaborated with teachers to develop individualized education plans for diverse student needs.
- Monitored student progress, providing feedback to educators for instructional adjustments.
- Managed classroom materials efficiently, ensuring all resources were readily available for daily instruction.
- Assisted in evaluating student progress through regular assessments, providing timely feedback to lead teachers on individual performance.
- Monitored student behavior during class times to maintain an orderly learning environment in which all students could be successful.
- Provided one-on-one support for students with learning difficulties, resulting in increased confidence and academic success.
- Maintained accurate records of attendance, assignments, and assessments for each student in assigned classes.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Maintained safety and security by overseeing students in recess environments.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
Customer Service Representative
Presidium
Somerset, KY
06.2006 - 06.2008
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while ensuring quality service and satisfaction.
- Documented customer interactions accurately in CRM systems for follow-up and reporting purposes.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved technical issues for customers through effective troubleshooting and communication.
- Managed inbound calls from both residential and business clients, addressing a wide range of technical concerns efficiently.
- Maintained up-to-date knowledge of company products and services, ensuring accurate assistance to customers.
Education
Associate of Science - Medical Office Administration
Somerset Community College
Somerset, KY12-2013
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
- Problem-solving
- Computer skills
- Multitasking
- Attention to detail
- Documentation and reporting
- Decision-making
- Scheduling and coordinating
- MS office
Timeline
Assistant Director of Childcare
Somerset Independent Schools
07.2022 - Current
Instruction Assistant
Somerset Independent Schools
04.2016 - Current
Customer Service Representative
Presidium
06.2006 - 06.2008
Associate of Science - Medical Office Administration
Somerset Community College