Bachelor of Arts: Recreation Sports Leadership & Tourism Management.
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach. I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Leasing Specialist
Hawthorne Residental Partners
Wilmington, NC
06.2023 - Current
Showed apartments to potential tenants and answered questions regarding community.
Collected, completed, and processed lease applications.
Pleasantly greeted visitors to office, asked questions and offered assistance.
Marketed property to local businesses through collateral, emails and phone calls.
Set appointment times for individuals to tour facilities and see available units.
Created proposals, lease offers and documents for incoming and current tenancies.
Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
Followed-up with potential accounts and managed daily and weekly marketing and leasing reports.
Kept meticulous records of correspondence between management and tenants.
Answered phone calls and emails and responded to questions from prospects quickly and effectively.
Collected rent and tracked resident payments and information in computer system.
Verified tenant incomes and other information before accepting lease applications.
Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Resolved conflicts between tenants regarding noise, encroachments, and parking.
Collected monthly rent payments and other fees, always properly recording, and processing money.
Proficient in Yardi
Proficient in Check Scan
Proficient in Knock
Proficient in Weekly Reports
Creates, plans, manages, and executes resident events.
Weekly cleaning.
Works closely with residents relations team/maintenance team.
Does weekly market survey.
Creates and sends out weekly notices along with other types of admin work.
Intern
Lumina a Holiday Inn Resort
Wilmington, North Carolina
09.2022 - Current
Sorted, organized and maintained files.
Answered and transferred incoming telephone calls, taking messages for various staff members.
Provided clerical support, addressing routine and special requirements.
Maintained office schedule and calendar of workflow and meetings.
Completed research, compiled data and assisted in timely reporting.
Produced high-quality communications for internal and external use.
Researched and reviewed information in support of daily objectives.
Developed business, financial and analytical skills in fast-paced work environment.
Liaised with clients to assess needs and responded to inquiries.
Developed social media content for Twitter, Instagram and Facebook.
Assisted with projects by applying strong analytical skills and studies.
Took meeting notes and compiled paperwork to support department.
Distributed office supplies and files for staff.
Assisted in industry trade shows, interacting with consumers and answering questions.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Gathered, organized and input information into digital database.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Lead Wedding Coordinator
Brittanie Raquel Events
Wilmington, North Carolina
01.2022 - 08.2022
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
Fulfilled contractual obligations for rehearsal and day of event coordination.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Coordinated florists, photographers and musicians during for events.
Supervised onsite team of caterers, audio-visual technicians and facility management team.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Recommended workflow and budget improvements, resulting in savings per event.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Managed administrative logistics of events planning, event booking and event promotions.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
Used Microsoft Word and other software tools to create documents and other communications.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used coordination and planning skills to achieve results according to schedule.
Proved successful working within tight deadlines and fast-paced atmosphere.
Demonstrated respect, friendliness and willingness to help wherever needed.
Resolved conflicts and negotiated mutually beneficial agreements between parties.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Assistant Wedding Coordinator
Wilmington, North Carolina
08.2021 - 01.2022
Performed face-to-face meetings to finalize contract for services and event details.
Authorized financial transactions with vendors for event services.
Coordinated with participating vendors during event planning.
Supervised helpers and co-workers.
Corresponded with clients to answer questions and resolve issues.
Conferred with event staff at event site to coordinate details.
Confirmed permits, insurance, and notices needed for events.
Launched social media campaign to promote services.
Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
Managed administrative logistics of events planning, event booking and event promotions.
Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Supervised onsite team of caterers, audio-visual technicians and facility management team.
Coordinated florists, photographers and musicians during for events.
Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation and proposal development for various events.
Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization and rehearsal, ceremonies and receptions.
Education
Bachelor of Arts - Recreation Sports Leadership & Tourism Management, Tourism Management, Psychology
University of North Carolina Wilmington, Health & Human Services
Wilmington, NC
08.2019 - 12.2022
Associate of Arts - ARTS
Cape Fear Community College
Wilmington, NC
08.2017 - 05.2019
Skills
Strong analytical and leadership skills gained through academia and previous work experience
Additional Information
LEADERSHIP AND SERVICE
, Vice President of Fellowship for Phi Theta Kappa, Cape Fear Community College Chapter Alpha Chi Sigma
Cape Fear Community College Cheer Team for two seasons
Placed on the Fall 2017 President's List
Placed on the Spring 2018 Honors List
Recipient of NCSFA Scholarship
Recipient of North Carolina Association of Rescue and Emergency Medical Services Scholarship
Recipient of Miss Wilmington STEM Award
Recipient of 2018 Coca-Cola Leaders of Promise Scholarship
Sports award for High Academic Achievement: CFCC
Timeline
Leasing Specialist
Hawthorne Residental Partners
06.2023 - Current
Intern
Lumina a Holiday Inn Resort
09.2022 - Current
Lead Wedding Coordinator
Brittanie Raquel Events
01.2022 - 08.2022
Assistant Wedding Coordinator
08.2021 - 01.2022
Bachelor of Arts - Recreation Sports Leadership & Tourism Management, Tourism Management, Psychology
University of North Carolina Wilmington, Health & Human Services