Amanda Williams
Everett,WA
Summary
Dynamic leader with extensive experience in operations management and team collaboration. Skilled in problem-solving and quality assurance, consistently driving process improvements that enhance customer experiences and boost team productivity.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Marketing Assistant/Swine Technician
Alluvial Farms
Everson, WA
04.2025 - Current
- Set up/break down for Farmers Market
- Boosted sales by developing and maintaining customer relationships
- Assisted in daily feeding routines, maintaining consistent nutrition for livestock.
- Monitored environmental conditions within facilities, promoting healthy living spaces for animals.
- Participated in routine cleaning and sanitation of housing areas to prevent disease spread.
- Ensured optimal growth performance with accurate record-keeping of feed consumption, animal weights, and other relevant data.
- Boosted team productivity through clear communication with colleagues regarding daily tasks, goals, and issues encountered during shifts.
- Improved herd health through diligent monitoring and timely reporting of any signs of illness or injury.
- Facilitated smooth operations within the facility by promptly addressing equipment malfunctions or repair needs.
- Observed animals and notified supervisor of signs of illness.
- Rotated animals between grazing areas to provide enough access to food.
- Maintained grounds using skid steer, mower, weed eater
- Operated skid steer attaching bucket or forks as needed
- Built electric fencing as needed
- Maintained electric fence identifying electric shortages
- Prepared pet treats and skin care for value added
- Prepared custom meat orders by cut and weight
- Delivered meat orders to grocery stores and customers ensuring customer satisfaction
- Restocked on-farm retail freezer
Operations Manager
RSM Home Services
Snohomish, WA
02.2020 - 09.2024
- Streamlined operational processes to enhance service delivery and customer satisfaction.
- Mentored new team members, fostering development and ensuring adherence to company standards and protocols.
- Analyzed performance metrics to identify trends, drive strategic initiatives, and optimize resource allocation.
- Developed training programs for new hires, enhancing team competence and operational efficiency.
- Collaborated with owner to establish goals and benchmarks for operational performance improvement.
- Conducted regular audits of processes and systems, identifying areas for improvement and implementing corrective actions.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with clients
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Regularly communicated with clients to ensure satisfaction and identify areas for improvement
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Planned and lead weekly team meetings to ensure team comradery and quality assurance
Household Manager
Self
Mukilteo, WA
08.2005 - 02.2020
- Managed household operations, ensuring efficient scheduling and organization of daily activities.
- Coordinated maintenance and repairs, liaising with contractors to ensure quality work and timely completion.
- Oversaw budgeting for household expenses, optimizing costs through strategic purchasing decisions.
- Developed and implemented cleaning schedules, maintaining high standards of cleanliness and organization.
- Streamlined inventory processes for household supplies, reducing waste through careful tracking and ordering practices.
- Facilitated communication among family members to address needs and preferences effectively and promptly.
- Organized events and gatherings, managing logistics to create memorable experiences for family and guests.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Scheduled appointments for medical, dental, and self-care needs.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Education
No Degree -
Bellingham Technical College
Bellingham, WA12-2025
High School Diploma -
Menchville High School
Newport News, VA06-2001
Skills
- Customer satisfaction
- Organization, prioritizing, and multi-tasking
- Time management
- Team collaboration
- Problem-solving
- Team leadership
- Team training
- Quality Assurance
- Tool operations
- Heavy machine operations
- Employee relations and conflict resolution
- Staff training
Certification
CNA,
BLS
Timeline
Marketing Assistant/Swine Technician
Alluvial Farms
04.2025 - Current
Operations Manager
RSM Home Services
02.2020 - 09.2024
Household Manager
Self
08.2005 - 02.2020
No Degree -
Bellingham Technical College
High School Diploma -
Menchville High School