Amanda Batterson
Topock,USA
Summary
I have excellent customer service and leadership skills. I have been serving the public for many years, and truly enjoy doing so. In the Army, I was a leader throughout a 6 year long cooking competition. My team won second place overall. In my 14 years at Ralphs I started from being a grocery bagger and worked my way up to a department manager, rolling out the brand new program for E-commerce. Durning my time with Greenhouse, I maintained great working relationships and gained clients and brand awareness through strong communication and reliability. While working with Sodexo I managed a staff of over 30 employees. This included 12 different concepts within the main Campus Center and I often managed the floor alone, serving thousands of college students at a time, maintaining high quality food service
Overview
2022
2022
years of professional experience
Work History
Retail Manager
Sodexo Dining
Albany, NY
2024 - 2025
- Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
- Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Trained and developed new employees for ease of transition into team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coordinated special events such as holiday promotions or clearance sales to drive additional business.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Collaborated with marketing department to align in-store promotions with wider advertising campaigns.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Brand Development Specialist
Greenhouse Agency
06.2021 - 2024
- Manage and maintain quality relationships with clients
- Plan and communicate well thought out product placement with clients
- Merchandise products
- Maintain a clean and safe working space
- Purchase and expense decor and miscellaneous expenses through SAP Concur
- Log all work proficiently with detailed information and pictures through Repsly
- Drive to various locations within a work day
- Create innovative decor for seasonal activities
- Collaborate with sister companies to further impact the market and create and impacting sales
Department Lead – Click List (Online Pickup)
Ralphs Grocery Company (Kroger)
Fontana, California
06.2007 - 06.2021
- Former Regional Trainer for “Click List”
- Manage the “Click List” online/pickup department for the entire store location.
- Train all current and new team members on policies and procedures to ensure the department is in compliance with customer service standards and company policies.
- Attend and participate in daily department lead meetings with store managers to discuss the daily strategies and goals.
- Participate in weekly department specific regional conference calls with corporate leaders and surrounding stores department leads. Discussing strategies, new programs and incentive programs.
- Utilize “Baymax” program to pull daily orders and organize each order and prepare for picking items from the floor.
- Pick ordered items, bag and stage orders for deliveries. Deliver orders with accuracy utilizing the “Arrival Dashboard” program. Help customers load orders into vehicle.
- Utilize the Mobile Point of Sale and Store Point of Sale to price adjust, substitute and order processing.
- Schedule all team members. Ensure that all shifts are covered with proper personal and adjust accordingly to business levels.
- Performed managerial duties in several departments such as pricing, paperwork, ordering supplies, monthly inventories, etc.
- Previously worked in the Service Deli department. Prepared and organized catering orders, cooked and prepared line items, daily inventories and ensure the department was in health department compliance.
- Recognized through Kroger Grocery Company as an active military employee representing the Army. Presented Mitt Romney (Politician) with a $1,500,000 check who received on the behalf of the USO Foundation charity. This event was held at the Daytona 500 Nascar race in Florida.
Nutrition Care Specialist / Cook
United States Army Reserve
Bell, California
09.2005 - 03.2015
- Assess special dietary needs for inpatients inside of on base combat hospitals.
- Design special diets for patients who had diabetes, high blood pressure, dysphasia and other ailing medical conditions.
- Order and prepared food for my assigned company and base.
- Trained current and new soldiers on kitchen equipment, food safety and cleanliness.
- Represented the Army Reserve as the Head Chef and lead for a culinary team who competed several times a year for the U.S. Armed Forces Connelly Competition. Placed second in 2014.
- Awards received: Most Valuable Player (Cooking Competition Awards) / (10) First Sergeant Awards / (2) Command Sergeant Major Recognition Awards
Education
Eisenhower
Rialto, CASkills
- Customer service
- Cash management
- Store operations
- Inventory control
- Complaint resolution
- Visual merchandising
- Team Training
- Staff management
- Quality assurance
- Employee scheduling
- Sales analysis
- Developing brand messaging
- Building brand awareness
- Merchandising strategy
- Hospitality and accommodation
- Scheduling
- Customer service management
- Customer retention
- Payroll administration and timekeeping
- KPI tracking
- Proficient in software
- Hiring and onboarding
- Performance evaluation and monitoring
Timeline
Brand Development Specialist
Greenhouse Agency
06.2021 - 2024
Department Lead – Click List (Online Pickup)
Ralphs Grocery Company (Kroger)
06.2007 - 06.2021
Nutrition Care Specialist / Cook
United States Army Reserve
09.2005 - 03.2015
Retail Manager
Sodexo Dining
2024 - 2025
Eisenhower