Amanda Beam
Gulf Breeze,FL
Summary
Highly organized with exemplary multitasking, time management and customer service skills. Responsible and professional willing to go extra mile to assist others with solving problems. Dependable and quick-learning team player with effective communication and organization skills.
Overview
20
20
years of professional experience
Work History
Lab Technician
Norton Community Medical Associates
11.2003 - 12.2021
- Adhered to laboratory safety procedures to maintain compliance with quality control standards.
- Identified areas for process improvement, implementing changes that increased overall lab performance.
- Recorded and analyzed data to produce reports of results.
- Provided support and guidance to junior lab staff.
- Maintained safe, tidy and organized laboratory environment for accurate test results.
- Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Optimized standard operating procedures based on regulatory guidelines.
- Participated in lab meetings and project presentations.
- Processed patient specimens according to priority and documented results.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Oversaw items in inventory and reordered before supplies diminished.
- Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
- Inspected laboratory equipment to maintain good working condition for optimal results.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Organized and detail-oriented with a strong work ethic.
- Troubleshot and resolved equipment and process issues.
- Set and oversaw quality assurance guidelines for laboratory work.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Prepared samples for shipping and disposed of bodily fluids in proper containers.
- Trained new laboratory personnel to apply proper laboratory techniques and best practices.
- Maintained documentation on tests performed in lab.
- Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.
- Helped monitor patients on blood thinners.
- Ability to preform finger, hand and venipuncture sticks on adults.
- Ability to preform pediatric finger and heel sticks.
Medical Receptionist
Norton Community Medical Associates
11.2001 - 11.2003
- Organized paperwork such as charts and reports for office and patient needs.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
American School Chartered
Lansing, IL08.2001
Skills
- HIPPA Compliance
- Machine Maintenance
- Laboratory techniques
- Specimen handling
- Test Planning
- Quality Control
- Laboratory safety protocols
- Specimen Processing
- Phlebotomy
- Laboratory Testing
- Coagulation tests
- Supply Restocking
- Quality control monitoring
- Inventory Oversight
- Safety Protocols
- Documentation And Reporting
- Attention to Detail
- Issue Troubleshooting
- Critical Thinking
- Time Management
- Troubleshooting
Timeline
Lab Technician
Norton Community Medical Associates
11.2003 - 12.2021
Medical Receptionist
Norton Community Medical Associates
11.2001 - 11.2003
High School Diploma -
American School Chartered
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