Amanda Bergsma
Summary
Results-driven professional with a strong focus on developing engaging training programs that enhance productivity and efficiency. Proficient in instructional design, content development, and performance metrics analysis, leading to measurable improvements in learning outcomes. Demonstrates exceptional communication and leadership skills, fostering professional growth and adaptability within diverse teams.
Overview
10
10
years of professional experience
Work History
High School Teacher
North Carolina Public Schools
12.2018 - Current
- Analyze school-wide data to identify areas for improvement. Implement strategies which provided a 1%–3% growth increase in subcategories each year.
- Collaborate with other professionals to ensure that curricular objectives are met within each course. Create a variety of instructional materials to supplement existing course materials.
- Monitor student performance, and provide feedback regarding progress toward mastery of skills.
- Demonstrate strong problem-solving skills, resolving issues efficiently and effectively.
- School-Based Leadership Chair ('24-25), Secretary ('23-24).
- Apparel and Textile Department Head, 2023–present.
Case Manager
Seven Homes Foster and Adoption Agency
03.2021 - 08.2021
- Collaborated with the Department of Social Services, Guardian Ad Litem, school leaders, foster families, and other agency professionals to best meet the needs of the foster children.
- Created and managed foster child and foster family files to maintain compliance with North Carolina standards.
- Maintained confidentiality and adhered to professional ethics and standards.
Customer Service Representative
Roto-Rooter Plumbing and Drain
01.2015 - 10.2018
- Served as the point of contact between customers and internal technicians.
- Provided customer service in order to reach a 95% retention rate, which was nationally recognized.
- Coordinated cross-functional teams to ensure timely delivery of services.
- Maintained a high level of professionalism when dealing with difficult customers.
Education
Master of Art - Clinical Mental Health Counseling
Liberty University
05-2026
Bachelor of Science - Career and Technical Education, Concentration in Family and Consumer Sciences
Appalachian State University
12.2018
Skills
- Effective collaboration skills
- Technology integration
- Data-driven decision making
- Adaptability
Timeline
Case Manager
Seven Homes Foster and Adoption Agency
03.2021 - 08.2021
High School Teacher
North Carolina Public Schools
12.2018 - Current
Customer Service Representative
Roto-Rooter Plumbing and Drain
01.2015 - 10.2018
Master of Art - Clinical Mental Health Counseling
Liberty University
Bachelor of Science - Career and Technical Education, Concentration in Family and Consumer Sciences
Appalachian State University
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