Amanda Berlanga
San Antonio
Summary
Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
5
5
years of professional experience
Work History
Teller
Frost Bank
07.2021 - Current
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
Cashier
Taco Cabana
08.2020 - 07.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Kitchen Line Worker
Schlitterbahn
05.2019 - 07.2019
- Enhanced kitchen efficiency by assisting in food preparation and maintaining a clean workspace.
- Contributed to improved customer satisfaction by ensuring timely delivery of well-prepared meals.
- Collaborated with team members to maintain a smooth workflow during high-volume service hours.
- Ensured food quality by adhering to strict safety and hygiene standards during meal preparation.
Education
High School Diploma -
Roosevelt High School
San Antonio, TX05.2021
Skills
- Regulatory Compliance
- Financial Analysis
- Customer Relationship Building
- Fraud Detection
- Compliance, banking laws, and regulations
- Exceptional customer service
- Friendly
- Account Security
- Listening and Comprehension
- Patience and Empathy
- Multitasking Abilities
Timeline
Teller
Frost Bank
07.2021 - Current
Cashier
Taco Cabana
08.2020 - 07.2021
Kitchen Line Worker
Schlitterbahn
05.2019 - 07.2019
High School Diploma -
Roosevelt High School