Kimora Brown
Hampton,VA
Overview
3
3
years of professional experience
Work History
Teller
Langley Federal Credit Union
Hampton, VA
02.2023 - Current
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Navigating and utilizing Salesforce and maintaining customer profiles and referrals.
- Performing CTR and SARS reports and cash recycler audits.
- Utilizing Symitar/Episys for processing transactions.
- Complies with all Credit Union policies and regulatory requirements.
- Serve as front line deterrent against fraud and theft, protecting members and the Credit Union.
Paint Department Sales Associate
Home Depot
03.2021 - 01.2023
- Awarded 3 Homer Badges for excellent customer service
- Achieved consistent customer sales with friendly, knowledgeable support at all times
- Maintained customer satisfaction, quickly resolving issues and offering expert assistance 100%
- Kept store shelves, racks and bins presentable with frequent resets
- Greeted customers and asked open-ended questions to assess needs
- Recommended merchandise to suit customer budget and preferences
- Administered customer satisfaction with fast, knowledgeable service
- Completed tasks promptly and with minimal oversight
- Approached and solved work problems with initiative and sound judgement
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Served customers by going above and beyond to offer exceptional support for needs
- Developed solid relationships with staff, customers, and vendors.
Cashier
Home Depot
03.2021 - 01.2023
- Developed customer service by answering the phones for comments, questions, and concerns 95% satisfactory
- Monitored checkout stations for adequate cash availability
- Decreased losses by watching for suspicious behavior
- Recaptured sales from dissatisfied customers using conflict mediation skills
- Covered multiple store areas by cross-training in different roles
- Enhanced shopping experiences, directing or escorting to product locations on sales floor
- Assisted with price markdowns and merchandise changes on shelves
- Maintained clean, organized, and well-stocked checkout areas.
Education
No Degree - General Studies
Thomas Nelson Community College
Hampton, VA06.2026
High School Diploma -
Woodside High School
Newport News, VA06.2020
Skills
- Call management
- Inbound and outbound calling
- Written communication
- Proofreading
- Multitasking
- Analytical thinking
- Calm Demeanor
- Fraud Detection
- Asset Protection
- Regulatory Compliance
- Drawer Balancing
- Fraud Detection
- Asset Protection
- Regulatory Compliance
- Drawer Balancing
Additional Information
References are available upon request.
Timeline
Teller
Langley Federal Credit Union
02.2023 - Current
Paint Department Sales Associate
Home Depot
03.2021 - 01.2023
Cashier
Home Depot
03.2021 - 01.2023
No Degree - General Studies
Thomas Nelson Community College
High School Diploma -
Woodside High School