Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Kimora Brown

Hampton,VA

Overview

3
3
years of professional experience

Work History

Teller

Langley Federal Credit Union
02.2023 - Current
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Navigating and utilizing Salesforce and maintaining customer profiles and referrals.
  • Performing CTR and SARS reports and cash recycler audits.
  • Utilizing Symitar/Episys for processing transactions.
  • Complies with all Credit Union policies and regulatory requirements.
  • Serve as front line deterrent against fraud and theft, protecting members and the Credit Union.

Paint Department Sales Associate

Home Depot
03.2021 - 01.2023
  • Awarded 3 Homer Badges for excellent customer service
  • Achieved consistent customer sales with friendly, knowledgeable support at all times
  • Maintained customer satisfaction, quickly resolving issues and offering expert assistance 100%
  • Kept store shelves, racks and bins presentable with frequent resets
  • Greeted customers and asked open-ended questions to assess needs
  • Recommended merchandise to suit customer budget and preferences
  • Administered customer satisfaction with fast, knowledgeable service
  • Completed tasks promptly and with minimal oversight
  • Approached and solved work problems with initiative and sound judgement
  • Boosted efficiency by keeping work areas clean, tidy, and free of debris
  • Served customers by going above and beyond to offer exceptional support for needs
  • Developed solid relationships with staff, customers, and vendors.

Cashier

Home Depot
03.2021 - 01.2023
  • Developed customer service by answering the phones for comments, questions, and concerns 95% satisfactory
  • Monitored checkout stations for adequate cash availability
  • Decreased losses by watching for suspicious behavior
  • Recaptured sales from dissatisfied customers using conflict mediation skills
  • Covered multiple store areas by cross-training in different roles
  • Enhanced shopping experiences, directing or escorting to product locations on sales floor
  • Assisted with price markdowns and merchandise changes on shelves
  • Maintained clean, organized, and well-stocked checkout areas.

Education

No Degree - General Studies

Thomas Nelson Community College
Hampton, VA
06.2026

High School Diploma -

Woodside High School
Newport News, VA
06.2020

Skills

  • Call management
  • Inbound and outbound calling
  • Written communication
  • Proofreading
  • Multitasking
  • Analytical thinking
  • Calm Demeanor
  • Fraud Detection
  • Asset Protection
  • Regulatory Compliance
  • Drawer Balancing
  • Fraud Detection
  • Asset Protection
  • Regulatory Compliance
  • Drawer Balancing

Additional Information

References are available upon request.

Timeline

Teller

Langley Federal Credit Union
02.2023 - Current

Paint Department Sales Associate

Home Depot
03.2021 - 01.2023

Cashier

Home Depot
03.2021 - 01.2023

No Degree - General Studies

Thomas Nelson Community College

High School Diploma -

Woodside High School

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Kimora Brown