Summary
Overview
Work History
Education
Skills
Work References
Volunteer Experience
References
Timeline
Generic

Jillian Whittaker

Iron City,GA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

Teller

First State Bank of Donalsonville
04.2022 - 01.2024
  • Answer the telephone and assist customer, make deposits or withdrawals for customers, research customer accounts for discrepancies, resolve any returned mail, input data into the daily teller report, research the daily large cash item list, assist customers with online banking, scan daily work at the end of each day

Customer Service Representative

Flint River Mills
06.2017 - 03.2022
  • Answer the telephone and assist customer, take customer order and input it into computer system, order feed ingredients, secure freight for incoming ingredients, invoice customers according to the packing list, respond to emails from customers and vendors, match the BOL to incoming vendor invoices, assist customers with any invoice discrepancies

Accounting Clerk

Big Top Manufacturing, Inc.
01.2016 - 06.2017
  • Match invoices to purchase orders and packing slips, enter invoices into QuickBooks, pay invoices through QuickBooks, pay employees child support and the companies employers taxes, interact and assist applicants, process applications, schedule interviews and prepare drug screen letters, go over paperwork with new hires and get them prepared to start, enter new employees into QuickBooks and all other systems, prepare and file expense reports, create any spreadsheets that are requested, maintain and update all personnel and medical folders, provide employment verifications, assist customers with any questions they may have, etc…

Data Processing

Doctors Memorial Hospital
07.2015 - 01.2016
  • Post adjustments to patient accounts, post/remove charges to patient accounts, post insurance payments to accounts, run and reconcile credit balance report, update correspondence log, add/create/delete item numbers in the system, help with bank deposit, manage contract accounts, etc…

Insurance Poster/Biller

Doctors Memorial Hospital
07.2014 - 07.2015
  • Post insurance payments to accounts, reconcile account credits, bill insurance claims, update correspondence log

Receptionist/Assistant

Snyder’s-Lance Inc.
04.2013 - 07.2014
  • Process invoices, update accounting spreadsheets, order office supplies, answer phone and door, create purchase orders, etc…

Substitute Teacher

Taylor County School Board
08.2012 - 04.2013
  • Follow the teacher’s instructions to the best of my ability.

Retail Associate

Second Chances
01.2010 - 01.2011
  • Open the shop, check-out/assist customers, close the shop at closing time

Education

Associates Degree -

North Florida Community College
05.2012

High School Diploma -

Taylor Technical Institute
05.2010

Taylor County High School
05.2009

Skills

  • QuickBooks
  • Goldmine
  • Oracle
  • Internet Explorer
  • CPSI
  • RevPoint
  • Some Apple experience
  • Cash Handling
  • Regulatory Compliance
  • Customer Relationship Building
  • Asset Protection
  • Account Updating
  • Fraud Detection
  • Call Management
  • Data Entry
  • Complaint Resolution
  • Data Collection
  • Information Security
  • Paperwork Processing
  • Client Relations
  • Microsoft Office Suite

Work References

  • Amanda Phillips, 229-220-7434
  • Debbie Ward, 229-220-0427
  • Cecilia Messer, 229-254-8419
  • Sharon Rathel, 229-254-2573

Volunteer Experience

Little Women’s Club, Volunteered at the elementary school for their annual book fair

References

  • Adaire Bishop, 229-220-4533
  • Richard Bishop, 229-254-0238
  • Delinda Rector, 850-843-1787
  • Gina Albritton, 850-843-2202
  • Andrea Lambert, 229-254-8954
  • Samantha Dukes, 229-400-5613

Timeline

Teller

First State Bank of Donalsonville
04.2022 - 01.2024

Customer Service Representative

Flint River Mills
06.2017 - 03.2022

Accounting Clerk

Big Top Manufacturing, Inc.
01.2016 - 06.2017

Data Processing

Doctors Memorial Hospital
07.2015 - 01.2016

Insurance Poster/Biller

Doctors Memorial Hospital
07.2014 - 07.2015

Receptionist/Assistant

Snyder’s-Lance Inc.
04.2013 - 07.2014

Substitute Teacher

Taylor County School Board
08.2012 - 04.2013

Retail Associate

Second Chances
01.2010 - 01.2011

Associates Degree -

North Florida Community College

High School Diploma -

Taylor Technical Institute

Taylor County High School

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Jillian Whittaker