Amanda Berry
Baytown,TX
Summary
Friendly Customer Service associate with four years of experience carrying out clerical and customer service tasks. Possess strong ability in analyzing information and providing solutions to problems. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with everyone met. Articulate, energetic and results-oriented with exemplary passion for developing relationships, and helping people.
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Overview
12
12
years of professional experience
Work History
Newborn Baby Photographer
Our 365 Portraits
Saint Charles, MO
01.2009 - 08.2010
- Photographed high-quality images for various print and digital projects.
- Planned and prepared for all on-location and studio shoots. Coordinated available times with doctors, nurses and families.
- Selected and set up appropriate props, backdrops and lighting.
- Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Archived photographs on computers and servers.
- Edited, toned, captioned and uploaded photographs for publication.
- Experimented with different lighting effects to deliver unique images.
- Tracked inventory for photo products and equipment.
Substitute Preschool Teacher
Early Education And Care, Chapman Center
Panama City, FL
08.2008 - 08.2009
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Customer Service Representative
Nextel Partners
Panama City Beach, FL
10.2002 - 03.2007
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Followed through with client requests to resolve problems.
- Responded to customer requests for products, services and company information.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Identified customer issues with products or services, investigated causes, and initiated resolutions.
- Verified accuracy of customer account information and updated when necessary.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Handled day-to-day customer contact via phones, faxes and emails.
- Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations.
- Assessed and offered solutions to improve procedures and customer experiences.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Answered inbound customer queries according to internal policies, meeting all concerns and resolving all questions.
- Communicated with customer to understand needs and concerns.
- Provided empathetic and amiable communications to callers in stressful situations to support constructive outcomes and satisfactory resolutions.
- Resolved minor to moderate technology faults, supporting constant availability and consistent performance.
Service Desk Associate
Walmart
Panama City, FL
10.1997 - 10.2002
- Maintained up to date knowledge of store policies regarding: returns, warranties and exchanges.
- Answered customer's questions regarding products and services that were offered.
- Prevented store losses by using awareness, paying attention to detail and integrity.
- Trained new employees and provided back up for other customer service representatives when needed.
- Resolved product policy and warranty issues.
- Responsible for assisting other departments (ringing up customers when the check out lines were busy.)
- Answered telephones and gave information to callers, took messages, or transfer calls to appropriate departments.
- Ensure total customer satisfaction during their service desk experience.
- Worked with other departments on warrantied items and with restocking merchandise.
- Issued tax exemption cards to businesses and charitable organizations.
- Diffused irate customers and situations by having a positive attitude.
Education
Associate of Arts -
Gulf Coast State College
Panama City, FL08.2003
Skills
- Computer and Office Equipment Skills
- Responding to Difficult Situations
- Excellent written and oral communication
- Calm and Professional Under Pressure
- Excellent problem solving
- Upbeat and Positive Personality
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Inbound and Outbound Calling
- Team-Oriented and Cooperative
- Excellent Attention to Detail
- Microsoft Office Suite
- Excellent listening skills
- Customer Account Management
- Documentation and Reporting
- Data Entry
- Prioritization and Time Management
- Ability to Work Well With Others
- Head Start programs
Timeline
Newborn Baby Photographer
Our 365 Portraits
01.2009 - 08.2010
Substitute Preschool Teacher
Early Education And Care, Chapman Center
08.2008 - 08.2009
Customer Service Representative
Nextel Partners
10.2002 - 03.2007
Service Desk Associate
Walmart
10.1997 - 10.2002
Associate of Arts -
Gulf Coast State College