Amanda Black
Grand Junction,CO
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in weapons, defensive tactics and conflict de-escalation techniques.
Seasoned
Overview
1
1
year of professional experience
Work History
Security Officer
Citadel Securities
Grand Junction, CO
06.2023 - 02.2024
- Adhered to post orders while maintaining a visible presence around the property.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided friendly and professional assistance to employees, visitors and customers.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Identified suspicious activity to determine appropriate response.
- Inspected fire extinguishers to ensure they were properly charged and operational.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Guarded restricted areas to prevent unauthorized entry.
- Assisted with crowd control during large events held at the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Monitored security cameras to identify and respond to suspicious activity.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Operated communication systems between officers stationed throughout the facility.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reported safety hazards for remediation response.
- Searched individuals and baggage for weapons and other prohibited items.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Front Desk Agent
The Sebastian
Vail, Colorado
08.2023 - 11.2023
- Contacted housekeeping or maintenance staff to report room or building issues.
- Arranged tours, taxis or restaurant reservations for customers.
- Inputted guest information into computer system accurately and securely.
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Assisted with check-in and check-out procedures for guests.
- Managed cash drawer responsibly throughout shift.
- Resolved customer complaints promptly and courteously.
- Verified accuracy of room rates and other charges during check-in process.
- Answered phones, responded to inquiries, and took messages.
- Verified customer credit to establish payment method for accommodations.
- Ensured that all safety regulations were followed according to company standards.
- Kept accurate records of guest transactions.
- Maintained cleanliness of lobby area at all times.
- Provided information about hotel amenities, services, and local attractions.
- Input and confirmed reservations for guests.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Issued room keys and escort instructions to bellhops.
Education
GED -
Palisade High School
Palisade, COSkills
- Visitor tracking
- Personnel screening
- Electronic surveillance
- Identification verification
- Premises patrol
- Stationary surveillance
- Arrest procedures
- Defensive tactics training
- Crisis intervention training
Timeline
Front Desk Agent
The Sebastian
08.2023 - 11.2023
Security Officer
Citadel Securities
06.2023 - 02.2024
GED -
Palisade High School