Amanda Blackshire
Seymour,TN
Summary
Proven achiever at Blount Memorial Hospital, I elevated billing accuracy and efficiency through meticulous research and auditing, and spearheaded a training program enhancing staff proficiency in claims management. My blend of sharp attention to detail and robust verbal communication skills drove significant improvements in interdepartmental coordination and compliance adherence.
Overview
9
9
years of professional experience
Work History
Senior Patient Account Representative
Blount Memorial Hospital
2023.10 - Current
- Worked reports detailing billing actions, flags and other key information.
- Utilized computer programs to research and problem solve issues and errors
- Electronically submitted bills according to compliance guidelines.
- Worked with other departments as well as outside entities to resolve issues with billing, claims, and payments.
- Trained new staff on claims filing, phone etiquette, and other office duties.
- Assisted new hires with questions
- Provided support to management for any projects assigned
- Created training documents and training program
- Completed 12 classes of leadership program
Patient Account Representative
Blount Memorial Hospital
2015.08 - 2023.10
- Billed medical claims
- Utilized provided reports to research unpaid accounts
- Communicated with health insurance companies on unresolved claims
- Provided communication, training, and education on payer issues or trends
- Created new workflow for payer guidelines to prevent claim denials
- Promoted to Senior Patient Account Representative
Education
High School Diploma -
Heritage High School
Maryville, TN05.2000
Skills
- Verbal and written communication
- Attention To Detail
- Research
- Auditing
- Organization
Accomplishments
- Trained and mentored 5 new staff on proper procedures, service standards and compliance.
- Created training documents and program
- Chosen by management to join Aspire Leadership Training 12-course program
- Implemented new workflow and procedure for veteran claims, which resulted in higher reimbursement rates.
Timeline
Senior Patient Account Representative
Blount Memorial Hospital
2023.10 - Current
Patient Account Representative
Blount Memorial Hospital
2015.08 - 2023.10
High School Diploma -
Heritage High School
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