Amanda Blake
Tallahassee,FL
Summary
Results-driven banking professional with over 15 years of experience in retail banking, sales leadership, and customer service. Demonstrated success in growing community-focused lending portfolios, streamlining day-to-day branch operations, and motivating teams to consistently meet and exceed sales and service goals. Adept at building lasting client relationships, managing risk and compliance, and delivering exceptional service. Strong knowledge of consumer lending, financial products, and regulatory requirements. Passionate about team development, community engagement, and promoting a culture of excellence and accountability.
Overview
15
15
years of professional experience
Work History
Mortgage Loan Officer
The First Bank
2023.08 - Current
- Originated and managed mortgage loans for first-time homebuyers.
- Built strong relationships with realtors, builders, and community partners to generate consistent referral business.
- Educated clients on loan options and credit readiness, contributing to increased homeownership rates.
- Ensured compliance with federal and state lending regulations.
- Maintained and managed a loan pipeline from application to closing.
- Used Encompass LOS and other software to track and process files efficiently.
Inside Sales Associate
First Help Financial
2022.11 - 2023.05
- Established strong relationships with key accounts through regular follow-ups and communication efforts.
- Trained dealers on documentation requirements to expedite funding.
- Managed dealer relationships and contributed to sales goals with the lending team.
- Conducted outbound calls to potential customers, providing product information and responding to inquiries.
Mortgage Loan Officer
Movement Mortgage
2021.08 - 2023.01
- Interviewed clients to assess mortgage needs including purchases and refinances.
- Presented loan options and packages based on client profiles.
- Built and maintained a network of realtors, developers, and builders.
- Reviewed credit histories and ensured full documentation for underwriting.
Mortgage Loan Officer
First Commerce Credit Union
2020.02 - 2021.08
- Developed a strong referral network through outreach and community involvement.
- Guided clients through the mortgage process from application to closing.
- Worked closely with underwriters to meet loan conditions and deadlines.
Assistant Manager
Regions Bank
2019.09 - 2020.02
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Monitored sales performance to identify potential areas for improvement.
Mortgage Loan Officer
Centennial Bank
2017.01 - 2018.09
- Specialized in consumer mortgage lending.
- Maintained relationships with referral sources and clients.
- Matched products to borrower needs and assessed loan risks.
Mortgage Loan Consultant
SunTrust Bank
2016.01 - 2017.01
- Developed referral sources and led marketing efforts.
- Worked with a team to ensure smooth loan processing and underwriting approvals.
Personal Banker IV
SunTrust Bank
2014.01 - 2016.01
- Coached branch staff and ensured audit compliance.
- Supported cross-selling efforts and provided financial guidance.
- Helped develop and execute sales plans.
Personal Banker
Bank of America
2011.01 - 2014.01
- Built client relationships and assessed financial needs.
- Managed personal and small business portfolios.
- Proactively managed risk and maximized customer satisfaction.
Education
Associate of Arts Degree -
Tallahassee Community College
Tallahassee, FL01.2013
Skills
- Financial analysis
- Regulatory compliance
- Relationship selling
- Pre-approval process
- Loan product sales
LANGUAGES
Spanish – Native
Timeline
Mortgage Loan Officer
The First Bank
2023.08 - Current
Inside Sales Associate
First Help Financial
2022.11 - 2023.05
Mortgage Loan Officer
Movement Mortgage
2021.08 - 2023.01
Mortgage Loan Officer
First Commerce Credit Union
2020.02 - 2021.08
Assistant Manager
Regions Bank
2019.09 - 2020.02
Mortgage Loan Officer
Centennial Bank
2017.01 - 2018.09
Mortgage Loan Consultant
SunTrust Bank
2016.01 - 2017.01
Personal Banker IV
SunTrust Bank
2014.01 - 2016.01
Personal Banker
Bank of America
2011.01 - 2014.01
Associate of Arts Degree -
Tallahassee Community College