Kathleen Santiago
Pensacola,FL
Summary
I'm looking for a part time employment. I'm currently a Mortgage Loan Officer with a proven track record at Navy Federal Credit Union, excelling in client retention and loan origination. Skilled in financial analysis and relationship selling, I effectively guided clients through the mortgage process, ensuring compliance and satisfaction while expediting approvals. Committed to delivering exceptional service and achieving client financial goals.
Overview
5
5
years of professional experience
Work History
Mortgage Loan Officer
Navy Federal Credit Union
07.2020 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Skills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Negotiation tactics
- Client account management
- Sales development
- Financial analysis
- Document review
- Regulatory compliance
- Data interpretation
- Licensed mortgage loan originator
- Document analysis
- Payment collection
- Scheduling oversight
- Credit checks
- Loan management
- Loan application management
- Underwriting support
- Application tracking
- Loan product sales
- Credit evaluation
- Closing coordination
- Pre-approval process
- Production leadership
- Business referral management
- Loan product promotion
- Customer service-focused
- Analytical and critical thinking
- Microsoft office
- Attention to detail
- Database management
- Customer service
- Loan file maintenance
- Product education
- Referral network development
- Customer relations
- Oral and written comprehension
- Decision-making
- Eligibility determination
- NMLS registration
- Data entry
- Credit history review
- Active listening and learning
- Creditworthiness determination
- Process improvement
- Market analysis
- Report preparation
- Financial history review
- Client interview
- Loan feasibility assessment
- Financial history analysis
Timeline
Mortgage Loan Officer
Navy Federal Credit Union
07.2020 - Current