Lark Horne
Kenansville,NC
Summary
Dynamic Mortgage Loan Officer with a proven track record at State Employees’ Credit Union, specializing in relationship selling and loan origination. Expert in evaluating creditworthiness and guiding clients through complex mortgage processes. Committed to delivering tailored financial solutions while ensuring compliance and enhancing member satisfaction. Recognized for exceptional attention to detail and decision-making skills.
Overview
32
32
years of professional experience
Work History
Mortgage Loan Officer
State Employees’ Credit Union
Kenansville, NC
03.1997 - 09.2024
- Originated comprehensive mortgage solutions tailored to member needs.
- Evaluated creditworthiness and financial history for loan approvals.
- Guided members through loan application processes, ensuring clarity and compliance.
- Collaborated with real estate professionals to streamline mortgage transactions.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Explained different types of loans pertaining to client situations.
- Promoted cross-selling opportunities within the organization by identifying additional financial products that would benefit clients beyond their mortgage needs.
Teller Supervisor
State Employees’ Credit Union
Kenansville, NC
03.1993 - 03.1997
- Supervised teller operations, ensuring adherence to policies and procedures.
- Trained and mentored staff, enhancing team performance and service quality.
- Oversaw cash handling processes, maintaining accuracy and security protocols.
- Implemented workflow improvements, increasing operational efficiency across the branch.
- Conducted regular audits of transactions, ensuring compliance with regulatory requirements.
- Collaborated with management on strategic initiatives to enhance member services.
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Education
High School Diploma -
Harrells Christian Academy
Harrells, NCSkills
- Goal oriented
- Relationship selling
- Loan origination
- Residential mortgage lending regulations
- Document review
- Regulatory compliance
- Refinancing options
- Licensed mortgage loan originator
- Payment collection
- Credit checks
- Bankruptcy processes
- Pre-approval process
- Credit evaluation
- Attention to detail
- Decision-making
- NMLS registration
- Credit history review
- Data entry
- Creditworthiness determination
- Client interview
- Income evaluation
- Financial service solutions
- Loan processing coordination
Timeline
Mortgage Loan Officer
State Employees’ Credit Union
03.1997 - 09.2024
Teller Supervisor
State Employees’ Credit Union
03.1993 - 03.1997
High School Diploma -
Harrells Christian Academy