AMANDA BOFILL
Tinton Falls,NJ
Summary
Dedicated and results-oriented Personal Banker with a proven track record of excellence in customer service, recognized with the Rising Talent award for exceptional performance. Experienced in managing diverse responsibilities, from daily balancing to implementing effective sales strategies. Versatile professional with a background in fast paced environments, including Amazon Fulfillment and restaurant industry. Strong communication with a commitment to maintaining high standards and professionalism.
Overview
8
8
years of professional experience
Work History
Personal Banker
Valley Bank
10.2023 - Current
- Accolade: Awarded best in customer service at Rising Talent Graduation, January 2023.
- Cross-sell bank products, meet customers needs, and provide options.
- Daily balancing and ATM custodianship responsibilities.
- Collaborate with management to develop sales strategies, boosting branch production and customer service.
- Assist customers with account management, loan applications, and new services enrollment.
- Manage deposits, withdrawals, and wire transfers, ensuring smooth banking transactions.
- Follow up with customers for feedback and additional assistance.
- Process customer requests for statements, check orders, and database updates.
- Maintain cash drawers and vault drawers, ensuring minimal discrepancies.
- Expand client base through networking.
EWR4 Associate
Amazon
11.2021 - 07.2022
- Outbound Pack singles - constructing boxes, packing, fulfilling orders, in a fast-paced, goal-centered environment.
Waitress
Blu Grotto Ristorante
06.2021 - 10.2021
- Demonstrated outstanding customer service skills.
- In charge of taking customers orders efficiently and delivering the food promptly.
- Managed busy dining room floor with attentiveness and approachability.
Front Desk Receptionist
American Heart Center
04.2017 - 08.2021
- Greeted patients, handled insurance verification, scheduled appointment's, managed heavy phone work.
- Prioritized messages, utilized EMR systems, and promptly notified on call physicians.
- Efficiently and rapidly handled emergency situations.
Telephone Sales Representative
Advanced Diabetic Care
05.2016 - 07.2016
- Heavy phone work cross-selling different diabetic supplies and managing customers orders.
Education
High School Diploma -
Brookdale Community College
Lincroft, NJ05.2015
Skills
- Strong organizational skills
- Active listening skills
- Seasoned in conflict resolution
- Sharp problem solver
- Courteous demeanor
- Energetic work attitude
- Quick learner
- Abiding by banking policies and procedures
Accomplishments
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts., Consistently generated additional revenue through skilled sales techniques., Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Timeline
Personal Banker
Valley Bank
10.2023 - Current
EWR4 Associate
Amazon
11.2021 - 07.2022
Waitress
Blu Grotto Ristorante
06.2021 - 10.2021
Front Desk Receptionist
American Heart Center
04.2017 - 08.2021
Telephone Sales Representative
Advanced Diabetic Care
05.2016 - 07.2016
High School Diploma -
Brookdale Community College