Amanda Bohl

• Performed pre-trip inspections of delivery vehicle according to company guidelines.
• Navigated routes with relevant map programs and GPS systems.
• Provided excellent customer service by answering inquiries about products or services being delivered.
• Received daily delivery instructions and route assignments from dispatch.
• Reviewed delivery documents and orders and reported errors to supervisor.
• Managed inventory levels during deliveries by verifying load counts against shipping manifests.
• Utilized GPS and maps for efficient route planning.
• Monitored fuel level throughout shift and refueled when necessary.
• Contacted customers prior to delivery to coordinate delivery times.
• Verified accuracy of items loaded onto truck against shipping documents.
• Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
• Obeyed traffic laws and follow established traffic and transportation procedures.
• Stayed up-to-date on changing local roads and construction areas that may affect routes.
• Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
• Presented order bills and collected payments for deliveries.
• Ensured accurate completion of all paperwork associated with deliveries.
• Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
• Checked loads against shipping papers to verify contents and identify special handling requirements.
• Drove safely in all weather conditions including rain, snow, sleet, ice.
• Determined optimal routes based on GPS application information and knowledge of local routes.
• Transported and safely delivered items to prevent damage or loss.
• Inspected vehicle and maintained gas, oil and water levels.
• Promoted positive customer service by delivering on-time shipments and fully resolving issues.
• Reviewed and verified invoices and purchase requests to confirm accuracy.
• Kept accurate logs of all deliveries and trips.
• Adhered to all applicable traffic laws while driving delivery vehicle.
• Drove vehicles safely, obeying traffic laws and transportation procedures to avoid accidents.
• Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
• Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
• Utilized street maps to plan and determine most efficient routes.
• Checked tires for proper inflation before leaving on each route.
• Notified customers of delays to decrease calls to support.
• Completed day-to-day duties accurately and efficiently.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Maintained updated knowledge through continuing education and advanced training.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Conducted testing of software and systems to ensure quality and reliability.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Scanned items when pulling from shelves to update system stock information.
• Organized consistent hourly deliveries by smoothly selecting and purchasing items.
• Sourced unique and hard-to-find items for clients, ensuring satisfaction with exclusive finds.
• Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers, and increasingly high tips.
• Assisted customers in selecting desired merchandise and provided product knowledge.
• Collaborated with store personnel and brand representatives to secure the best deals for clients.
• Managed client communications through email, phone, and messaging apps, ensuring timely responses.
• Managed multiple clients simultaneously while maintaining high standards of service and privacy.
• Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
• Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
• Maintained a clean, organized work area to ensure customer satisfaction.
• Identified customer needs by asking questions and advising on best solutions.
• Suggested comparable products to replace out-of-stock items.
• Processed purchases, returns, and exchanges on behalf of clients, ensuring a seamless shopping experience.
• Listened to customer needs to identify and recommend best products and services.
• Utilized problem solving skills to resolve customer complaints professionally.
• Implemented feedback from clients to continuously improve service and client satisfaction.
• Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
• Completed pickup and shopping orders for customers within local area.
• Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
• Satisfied customers with quick, accurate service under tight deadlines.
• Organized and executed shopping trips for clients, including scheduling and transportation arrangements.
• Handled client budgets efficiently, ensuring the best value for their spending.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Recognized by management for providing exceptional customer service.

• Six other ladies and I were tasked with keeping our courthouse, some of the jail, probation, and water rescue clean every day.
• We did our own landscaping, including mowing, weed whacking, using the blower to remove debris around the courthouse, tree removal, snow shoveling, and salting.
• We also fixed whatever we knew how to and whatever my boss taught us to do.
• We cleaned our own elevators.
• Adhering strictly to health and safety regulations while performing duties.
• Polished windows, glass partitions or mirrors using sponges or squeegees.
• Addressed minor maintenance issues, reporting more serious conditions to supervisors for attention from maintenance technicians.
• Maintained accountability for building keys, master keys and access cards.
• Notified building managers about needed repairs to maintain public safety.
• Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
• Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
• Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
• Disinfecting high-touch areas including doorknobs, handrails on stairs, escalators, and elevator buttons.
• Checked and stocked inventory throughout facility to meet expected demands.
• Kept business entrances clean, tidy and professional in appearance.
• Wet and spot mopped to clean floors and other surfaces in public corridors.
• Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
• Set up and removed furniture, equipment and supplies required for meetings and special events.
• Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
• Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
• Serviced, cleaned and restocked restrooms.
• Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
• Monitored supply levels and requested new items to maintain completing daily cleaning tasks.
• Kept building interiors appealing with routine deep cleaning of high-traffic areas.
• Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
• Followed safety processes for all manual and electric cleaning equipment.
• Requisitioned supplies or equipment for cleaning and maintenance duties.
• Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
• Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
• Providing support services for a variety of events including setup and breakdown assistance as needed.
• Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
• Completed routine maintenance checks, notifying management of needed repairs.
• Ensured that all equipment was properly stored after use.
• Performing general maintenance tasks such as painting walls or fixing broken fixtures; changing filters on HVAC units periodically.
• Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
• Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
• Steam-cleaned or shampooed carpets.
• Dusted furniture, machines or equipment.
• Recycling materials whenever possible in accordance with company policy and local disposal regulations.
• Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
• Stripped, sealed, finished and polished floors to maintain longevity and health.
• Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
• Cleaned building floors by sweeping, mopping or vacuuming.
• Maintained janitorial equipment and performed minor repairs to extend machine life and avoid malfunctions.
• Assisting with special projects related to custodial care as assigned by supervisor or manager.
• Checked inventory for required supplies and made lists for needed cleaning products.
• Operated industrial cleaning equipment to quickly complete custodial tasks.
• Followed company uniform, performance and security policies with every job.
• Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Updated and maintained databases with current information.
• Achieved cost-savings by developing functional solutions to problems.
• Worked with cross-functional teams to achieve goals.
• Operated equipment and machinery according to safety guidelines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Operated a variety of machinery and tools safely and efficiently.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted testing of software and systems to ensure quality and reliability.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked effectively in team environments to make the workplace more productive.
• Utilized various software and tools to streamline processes and optimize performance.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.

• More than a HHA can do in taking care of the patient.
• More of a hospital setting, as well.
• So, it is not the comfort and privacy that someone would have at home, but around-the-clock care, when you need it, which is something wonderful to have.
• We see a lot more with the passing of the patient and learn more about how to make people comfortable with whatever terminal conditions they have.
• We used more equipment to get them in and out of bed.
• In and out of showers.
• As a TNA CNA, you had to do just about everything that did not require a nursing degree.
• Managed inventory and supplies to ensure materials were available when needed.
• Operated a variety of machinery and tools safely and efficiently.
• Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
• Ensured compliance with HIPAA regulations regarding confidentiality of information.
• Assisted patients in ambulation and transfers using proper body mechanics.
• Helped residents walk with or without self-help devices.
• Reminded patients to take prescribed medications or nutritional supplements.
• Documented activities and recorded information in EMR system.
• Assisted patients with daily living activities, including bathing, dressing, and grooming.
• Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Answered patient call lights promptly and responded to requests appropriately.
• Planned and served meals and snacks to patients according to prescribed diets.
• Utilized appropriate safety measures when handling hazardous materials or waste products.
• Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
• Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
• Administered medications under supervision of a licensed nurse.
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
• Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
• Supplied, collected and emptied patient bedpans on frequent basis.
• Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
• Shaved and draped patients to prepare for surgery, treatment or examination.
• Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
• Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
• Provided assistance with activities of daily living, including bathing, dressing and grooming.
• Assisted residents in preparing for activities and social programs.
• Facilitated communication between patients, family members, and healthcare professionals.
• Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
• Assisted with range of motion exercises and other rehabilitative activities per physician orders.
• Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
• Documented patient care services by charting in designated areas.
• Answered signal lights, bells or intercom systems to determine resident needs.
• Performed vital sign assessments, such as taking blood pressure and temperature.
• Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
• Demonstrated excellent customer service skills when interacting with patients, families and guests.
• Educated patients on self-care techniques that would help them maintain their independence.
• Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
• Distributed drinking water and nourishment to residents.
• Observed and reported unusual symptoms and changes to charge nurse.
• Reported changes in patient conditions to registered nurse or physician.
• Turned and repositioned bedridden patients to prevent bedsores.
• Provided physical support to assist patients with bathing, dressing and toileting.
• Assisted residents with bathing and dressing to promote personal hygiene.
• Communicated with patients to determine feelings, need for assistance or social and emotional support.
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
• Administered medications and educated patients and families on correct at-home administration.
• Monitored food intake and output as directed by nursing staff.
• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
• Collected specimens from patients for laboratory testing purposes.
• Recognized signs, symptoms of abuse, neglect and reported them per policy.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
• Supported non-ambulatory residents in range of motion exercises.
• Used mobility devices to transport patients.
• Safeguarded patient privacy with strict adherence to HIPAA protocols.
• Answered patient call signals and signal lights to determine patients' needs.
• Provided emotional support to family members during difficult times.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked with cross-functional teams to achieve goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Maintained updated knowledge through continuing education and advanced training.
• Utilized various software and tools to streamline processes and optimize performance.
• Conducted testing of software and systems to ensure quality and reliability.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Completed day-to-day duties accurately and efficiently.
• Assisted with customer requests and answered questions to improve satisfaction.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
• Operated equipment and machinery according to safety guidelines.
• Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
• Updated and maintained databases with current information.

Providing care in patients' homes.

• Tracked and reported clients' progress based on observations and conversations.
• Provided emotional support and companionship to patients.
• Recorded daily notes about client conditions, treatments provided and progress made.
• Helped client with medication self-administration.
• Reported any changes in the client's physical or emotional condition to supervisor immediately.
• Maintained confidentiality of patient information at all times as per HIPAA regulations.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Entertained, conversed with or read aloud to patients to maintain mental health and alertness.
• Documented care provided and submitted notes to supervisor.
• Maintained clean and well-organized environment for client happiness and safety.
• Assisted clients with bathing, dressing and incontinence care.
• Directed patients in prescribed exercises or in use of braces or artificial limbs.
• Helped clients move in bed, stand or walk using proper body mechanics techniques.
• Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
• Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
• Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
• Accompanied clients to doctors' offices or on other trips outside home.
• Maintained updated records and safeguarded patient privacy in accordance with HIPAA.
• Instructed family members regarding proper home care techniques and infection control procedures.
• Assisted in ambulation and exercise routines for clients.
• Prepared meals and snacks according to prescribed diets.
• Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
• Took initiative to ensure all tasks were completed efficiently within the designated time frame.
• Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
• Administered medications as instructed by physician or nurse practitioner.
• Dressed, groomed and fed patients with limited physical abilities to support basic needs.
• Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
• Educated patients and families on health care needs, conditions, and options.
• Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
• Planned, prepared or served meals to patients according to prescribed diets.
• Transported individuals to medical appointments and assisted with errands.
• Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
• Provided patients and families with emotional support and instruction.
• Monitored vital signs such as temperature, pulse rate, blood pressure .
• Transported clients to doctor appointments and social events.
• Recognized emergency situations and implemented appropriate procedures.
• Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
• Assisted clients with proper exercises and rehabilitation.
• Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
• Changed bed linens and maintained a clean living environment for the client's safety.
• Maintained records of patient care, progress or problems to report and discuss observations.
• Administered prescribed medications under direction from physician.
• Documented patient status and reported changes in care needs.
• Delivered high level of assistance with cooking, meal preparation and shopping.
• Planned optimal meals based on established nutritional plans.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Participated in developing individualized care plans based on medical orders and assessments.
• Engaged patients in recreational activities such as reading books or playing games.
• Massaged patients or applied liniment, alcohol rubs or heat-lamp stimulation.
• Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
• Assisted with client personal care needs to foster independence and well-being.
• Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
• Improved patient outlook and daily living through compassionate care.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided entertainment and companionship through conversation, reading, and board games.
• Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
• Worked with cross-functional teams to achieve goals.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Completed day-to-day duties accurately and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Maintained updated knowledge through continuing education and advanced training.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Updated and maintained databases with current information.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Managed inventory and supplies to ensure materials were available when needed.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Worked effectively in team environments to make the workplace more productive.
• Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
• Operated a variety of machinery and tools safely and efficiently.
• Achieved cost-savings by developing functional solutions to problems.
• Identified needs of customers promptly and efficiently.
• Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
• Assisted with customer requests and answered questions to improve satisfaction.