Amanda Bond

Key Achievements:

Employee of the Month in November 2020, May 2021, and June 2022

Implemented successful rearrangement of server sections to enhance the smooth running of the restaurant and to promote fairness amongst the servers

• Cultivate warm relationships with each guest and table by actively listening and responding promptly to requests
• Provide full table service to up to 60 guests per shift in an 8 table section of the restaurant
• Memorize components of up to 20 dishes including any allergens along with daily specials, 16 rotating beers on tap, and profiles of more than 20 California wines
• Recommend dishes and beverage pairings taking into account guest’s personal preferences, allergies, and interest
• Train new employees and assist coworkers with table service to guarantee high standards are met throughout the restaurant
• Address and resolve customer complaints and issues by coordinating with back of house and management to increase satisfaction and establish trust

Key Achievements:

Promoted to Server after 6 months as an Expo and 8 months as a Hostess

• Greet incoming and departing guests warmly with a friendly smile; escort guests to assigned dining area and present menus
• Read table to provide unique, personalized experience to guests through personal connections
• Answer guests' questions, recommend items, and record order information
• Ensure orders are being prepared with correct priority by assisting in final preparation of dishes by checking for accuracy, presentation, and temperature
• Work closely with management to immediately address all guest concerns to create pleasant dining experiences

• Check in guests by assigning rooms, programming keys, and obtaining necessary signatures
• Collect payments from guests by using computer system and negotiating nightly rates
• Ensure comfort of guest by bringing extra towels, pillows, blankets, and toiletries to their room
• Answer phones to make reservations for guests and provide explanations to general questions
• Resolve any guest complaints in a respectful manner