Robert Burke
Fine Dining Server
Spring,TX
Summary
Enthusiastic restaurant professional with expertise in mixology, beer, liquor and wine along with solid background in team leadership and business decision making. 5 years in field with strong desire to drive business success.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Server and Day Bartender
Via Emilia Italian Restaurant
The Woodlands, Texas
03.2021 - 10.2021
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Worked with restaurant regulars to understand needs and provide excellent service.
- Provided personalized wine information, suggestion, and selection for individual dining experiences.
- Handled large parties providing organized, efficient, and professional service.
Server, Head Banquet Server, Day Bartender, Expo
Porters Dining And Butcher
College Station, TX
10.2018 - 07.2020
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Guided arriving guests to tables, took drink orders and relayed information to bartenders.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Prepared expo station of kitchen and oversaw quality assurance including plate presentation, efficiency, and accuracy of guest preferences.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Answered guest questions about event plans and food service choices.
- Served appetizers, delivered entrees and refilled beverages for banquet guests.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied wine and spirit expertise toward recommending appropriate parings for chosen meals and personal tastes.
- Circulated appetizer and drink trays smoothly around events to offer selections to guests.
- Maintained relationships with regular large party guests and organizations.
- Served food at proper temperature to meet safety standards.
- Executed synchronized meal service simultaneously serving multiple guests.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Pappasito's Cantina
Houston, TX
09.2016 - 08.2017
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Checked identification for minimum age for sale of alcoholic beverages.
- Noted special patron requests and followed up with kitchen to confirm delivery.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
No Degree - International Communications And Commerce
Texas A&M University
College Station, TX 08.2013 - 01.2017
Skills
Classic cocktails
Food running
Liquor, beer and wine knowledge
Changing beer kegs
Responsible alcohol service
Elegant food plating
Preparing garnishes
Inventory
Menu memorization
Knowledge of craft and microbrews
Customer Service
Excellent Communication
Multitasking Abilities
Critical Thinking
Extensive wine knowledge through Court of Master Sommeliers
Timeline
Server and Day Bartender
Via Emilia Italian Restaurant
03.2021 - 10.2021
Server, Head Banquet Server, Day Bartender, Expo
Porters Dining And Butcher
10.2018 - 07.2020
Server
Pappasito's Cantina
09.2016 - 08.2017
No Degree - International Communications And Commerce
Texas A&M University
08.2013 - 01.2017