Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
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Katrina Moran

Summary

Professional Bartender with experience creating and serving drinks in high-end establishments. Talented in mixing drinks, serving customers, and creating an enjoyable atmosphere in the bar. Skilled in maintaining a professional demeanor while tending to a busy bar, creating signature cocktails, and providing excellent customer service. Enthusiastic service industry professional with experience in creating innovative cocktails and managing busy bar settings. Possesses a thorough knowledge of spirits and beer, excellent multitasking and problem-solving skills, and a passion for creating an enjoyable environment for guests. Highly organized and able to handle multiple tasks in a fast-paced environment with a commitment to professionalism and customer satisfaction. Hard-working professional with experience in ingredient pairings, plating, food presentation, and nutrition. Frequently praised as adaptable by peers, I can be relied upon to help your team achieve its goals. Adaptable professional with 14 years of work experience and proven knowledge of leadership, problem-solving, and prioritization. Aiming to leverage my abilities to successfully fill the role at your company.

Familiar with wide range of beers, liquors, wine and cocktails. Works great with team members to serve customers and meet demand. Always ready to help others and reliable in keeping bar organized, stocked and ready for customers.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Bartender/Server/Assistant Manager

Steak and Ale
Burnsville, Minnesota
06.2024 - 08.2025
  • Prepared and served beverages according to established recipes and customer preferences.
  • Managed inventory and ordered supplies to ensure stock availability.
  • Provided excellent customer service in a fast-paced dining environment.
  • Maintained cleanliness and organization of the bar area at all times.
  • Trained new bartenders on drink preparation and bar operations.
  • Greeted customers and provided excellent customer service.
  • Performed opening and closing duties including restocking supplies.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Assistant manager/Bartender/Server

The Rock at Big Fish Lake
Marcellus, MI
05.2017 - 05.2024
  • Helped oversee the daily operations of the restaurant, managing staff and inventory.
  • Coached and mentored new employees on time management and other crucial issues in a busy restaurant.
  • Maintained hands-on knowledge of job roles and regularly worked as a bartender and as a server.
  • Kept bar organized and clean during busy hours.
  • Utilized strong salesmanship skills to upsell drinks and appetizers.
  • Checked customer identification to verify age requirements for alcohol purchases.
  • Created new and exciting cocktails and beverages based on item availability and seasonal interest.
  • Sliced and pitted fruit for garnishing drinks.
  • Handled cash, credit card, and other payment transactions with accuracy.
  • Resolved guest complaints to enhance overall customer satisfaction experience.
  • Collaborated with management on strategic planning for seasonal events and promotions.
  • Monitored employee attendance records, timekeeping, and payroll information.

Server Shift Leader

Cracker Barrel Old Country Store
Kalamazoo, MI
03.2010 - 08.2018
  • Served as the point person through which all work related requests were communicated to unit management.
  • Trained new servers in restaurant procedures, daily operations, and server duties.
  • Interacted with guests and promptly responded to requests to provide exceptional service.
  • Took food and beverage orders and served meals to patrons.
  • Restocked restaurant supplies, utensils and menus to achieve consistent product availability.

Education

High School Diploma -

Lawton High School
Lawton, MI

Skills

  • Ordering Bar Supplies
  • Patron Experiences
  • Sales Expertise
  • Anticipating Guest Needs
  • Cash Register Operation
  • Classic Cocktails
  • Reconciling Cash Drawers
  • Custom Drink Preparation
  • Guest Satisfaction
  • Food Preparation and Safety
  • Dining Room Management
  • Suggestive Selling
  • Liquor, Beer and Wine Knowledge
  • Aloha POS
  • Health Code Compliance
  • Responsible Alcohol Service
  • Drink Consistency
  • Preparing Garnishes
  • Credit and Cash Transactions
  • High-Volume Environments
  • Billing and Payment Processing
  • Complex Problem-Solving
  • Energetic and Outgoing
  • Employee training
  • Team leadership
  • Time management
  • Classic cocktails
  • Mixology
  • ABC standards
  • Bar restocking
  • Outgoing personality
  • Point of sale systems

Certification

ServSafe Manager Certification

References

  • Melissa Bastensan, General Manager, Steak and Ale: (612) 807-6761
  • Gerald Castanon, food and beverage supervisor, Steak and Ale: (763) 203-2731
  • Yasmine Agha, Bar Manager, Steak and Ale: (612) 779-8881

Timeline

Bartender/Server/Assistant Manager

Steak and Ale
06.2024 - 08.2025

Assistant manager/Bartender/Server

The Rock at Big Fish Lake
05.2017 - 05.2024

Server Shift Leader

Cracker Barrel Old Country Store
03.2010 - 08.2018

High School Diploma -

Lawton High School
Katrina Moran