Amanda Bosse

• Managed scheduling processes to optimize clinic operations and ensure timely patient access.
• Optimized medical records management processes by enhancing filing organization and implementing efficient document scanning protocols.
• Coordinated office telephone communications to address inquiries and ensure accurate call direction.
• Optimized patient check-in processes, resulting in decreased administrative workload for healthcare personnel.
• Optimized appointment scheduling and maintained organized medical documentation to improve overall patient interactions.
• Cultivated a welcoming environment by offering exceptional patient service and ensuring clear guidance throughout the clinic process.
• Facilitated smooth transitions for patients to exam rooms, resulting in improved patient satisfaction. Addressed patient questions to enhance understanding of procedures. Prepared examination areas efficiently, contributing to streamlined physician assessments.
• Utilized strong communication skills to build trust with patients, supporting clinic's mission of delivering high-quality care.
• Facilitated a supportive environment by addressing patient concerns and providing clear answers to questions.
• Executed comprehensive documentation of vital signs and medications to support effective patient care delivery.
• Provided empathetic support to patients, ensuring their well-being and addressing concerns with a sensitive approach.
• Ensured comprehensive patient care by systematically tracking vital signs and regularly updating patient records.
• Collaborated with healthcare providers to execute patient examinations, procedures, and diagnostic testes ensuring effective care delivery.
• Monitored quality control processes for lab specimen handling, resulting in improved accuracy of test results.
• Executed programs focused on strengthening patient engagement via improved communication techniques and consistent follow-up.
• Conducted thorough sanitization, restocking, and organization of exam rooms and medical equipment for optimal operational efficiency.
• Prepared and maintained sterile conditions during minor surgical procedures, prioritizing patient comfort throughout the process.
• Monitored and maintained a sterile clinical environment through compliance with infection control measures and effective biohazardous waste management.
• Monitored medical supply levels and executed replenishment orders to maintain uninterrupted availability of essential resources.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Streamlined workflows to enhance turnaround time on authorization requests.
• Managed prior authorization requests to ensure compliance with insurance policies.
• Optimized insurance claim workflows by promptly verifying coverage and obtaining necessary pre-authorizations to enhance efficiency.
• coding tasks, verifying eligibility, and adherence to insurance claim standards.
• Collaborated with physicians to obtain necessary clinical information for prior authorization submissions.
• Optimized urgent treatment authorization procedures, significantly improving patient outcomes and care delivery.
• Monitored pending cases closely, proactively following up on outstanding documentation needed for successful approval outcomes.
• Provided compliance with authorization requirements for service providers.
• Responded to inquiries from healthcare providers regarding prior authorization requests.
• Advised healthcare providers on alternative treatment options following initial request denials.
• Enhanced patient satisfaction through efficient and precise processing of prior authorizations for medications and procedures.

• Contributed to a positive workplace atmosphere by fostering effective communication among team members.
• Established rapport with patients through exceptional interpersonal skills.
• Performed medical records management, including filing, organizing and scanning documents.
• Registered new patients and updated existing patient demographics by collecting detailed patient information.
• Handled sensitive information with discretion, adhering to HIPAA guidelines at all times.
• Improved patient satisfaction by promptly addressing inquiries and concerns both in-person and over the phone.
• Posted payments and charges to patient accounts and participated in billing processes.
• Coordinated patient appointments, ensuring efficient scheduling and minimal wait times.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Completed administrative patient insurance information and mandated forms.
• Updating medical records accurately.
• Placed new supply orders, managed inventory and restocked clerical spaces.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Assisted healthcare providers with clinical procedures, enhancing workflow and supporting patient care initiatives.
• Provided accurate documentation of patient interactions in electronic health record system.
• Comforted patients by anticipating patients' anxieties, answering patients' questions.
• Coordinated medical records management, ensuring accuracy, confidentiality, and timely access for healthcare providers.
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders, and monitoring office equipment.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Demonstrated adaptability when faced with unexpected changes or challenges in daily operations.

• Implemented effective time management techniques for MDS completion deadlines, resulting in timely submissions without compromising accuracy or quality.
• Ensured regulatory compliance with federal and state requirements through meticulous attention to detail in documentation and reporting.
• Provided constructive feedback to staff members on performance related to MDS completion, fostering a culture of continuous learning and growth.
• Implemented quality assurance measures to enhance accuracy of assessments and reduce discrepancies in documentation.
• Assisted in the development of individualized care plans for residents, taking into account their specific needs, goals, and preferences.
• Trained staff on assessment protocols and documentation practices to maintain consistency in data reporting.
• Developed strong relationships with family members of residents to ensure open lines of communication regarding resident progress and concerns.
• Upheld strict confidentiality standards when handling sensitive resident information, maintaining trust among colleagues and families alike.

• Led team in daily operations to enhance resident satisfaction.
• Assisted in recruitment to build team of top performers.
• Mentored new team members, fostering a collaborative work environment and knowledge sharing.
• Train new staff on medication administration procedures and safety protocols effectively.
• Managed conflict resolution among staff, promoting a positive workplace culture.
• Collaborate with nursing staff to develop individualized care plans for residents.
• Contributed to facility-wide audits related to medication administration procedures, identifying areas for improvement and assisting in the implementation of corrective actions.
• Educated patients and families about prescribed medications, proper usage, and potential side effects.
• Collaborated with management to align team goals with organizational objectives, driving overall success.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Administer medications to residents according to prescribed schedules and protocols.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Conduct regular inventory checks of medications, ensuring proper storage and handling practices are followed.
• Maintained a clean and organized work environment to promote patient health and reduce the risk of cross-contamination.
• Reduced medication errors by diligently maintaining detailed records of medication administration.
• Identified and reported medication errors to avoid distributing wrong medication to patients.
• Implemented medication management best practices to reduce the risk of adverse reactions or interactions between medications.
• Monitor resident health, reporting changes and responding to concerns promptly.
• Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
• Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Advocate for residents' needs, fostering a supportive environment for their well-being and care preferences.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Effectively communicated with patients'' family members regarding their loved ones'' progress, addressing any concerns or questions related to their medications.
• Participated in ongoing training programs to stay current with industry standards and expand knowledge base in medication management techniques.
• Demonstrated adaptability when dealing with unique situations or emergencies, efficiently responding to changing needs within the facility''s medication program.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Established trust-based relationships with patients through compassionate care during medication administration, promoting overall well-being and satisfaction levels in residential settings.
• Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
• Administered psychotropic medications and anxiety education to patients to provide mental health care.
• Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
• Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
• Reordered medication to maintain adequate supply.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.
• Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
• Turned and repositioned patients to prevent bedsores.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

• Managed medication in accordance with policies and procedures related to correct resident, medication, dosage, form and time.
• Assisted with returning, destroying and ordering medications.
• Maintained accurate documentation of medications and treatments on assigned residents.
• Facilitated family meetings to discuss care updates, addressing concerns while fostering strong relationships.
• Advocated for patients' rights, ensuring access to necessary resources and support services in the community.
• Implemented continuous improvement initiatives aimed at enhancing CRMA performance and ensuring alignment with organizational objectives.

Completed for credit

Completed for credit

• 4.0 GPA