Nicole Jaeger
Jackson,MI
Summary
Dedicated and passionate about patient care medical professional with over 15 years of experience in administration and medication prior authorizations. Proven ability to manage patient scheduling, insurance verification, and maintain accurate electronic health records while ensuring HIPAA compliance. Skilled in enhancing patient satisfaction through timely authorizations, and utilizing EHR systems efficiently. Eager to leverage expertise in administrative support and authorization processes to contribute to the success of a remote health insurance team.
Overview
20
20
years of professional experience
Work History
Medical Administrative Assistant/Prior Authorization Specialist
MidMichigan Health Centers
08.2019 - 03.2026
- Built strong patient rapport through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services..
- Delivered prompt, polite, and professional in-person and telephone customer service.
- Provided front desk support, greeting patients and handling inquiries professionally
- .Ensured patient eligibility for streamlined billing and prior authorizations for medication.
- Provided front desk support, greeting patients and handling inquiries professionally.
- Prior Authorizations for medication required knowledge of patients insurance requirements, knowledge of the medication being prescribed and how it was supposed to be written.
- Knowledge of what each provider preferred for treatment.
- Maintained precise electronic health records (EHR), adhering to HIPAA regulations and confidentiality standards.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Assisted healthcare providers with the timely completion of necessary documentation, enabling a focus on quality patient care.
- Built strong patient rapport through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services..
- Updated patient information and insurance details for accurate billing and medical records.
- Improved patient satisfaction through the timely and accurate processing of prior authorizations for medications.
- Provided front desk support, greeting patients and handling inquiries professionally.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Answered phone calls for 3 MD's and 5 mid-level providers scheduling appointments, and handling patient inquiries.
Medical Administrative Assistant/Prior Authorization Specialist
Seven Hills Women's Health Centers
04.2006 - 10.2012
- Received patients and managed front desk operations, ensuring a welcoming environment.
- Scheduled appointments efficiently using electronic health record systems to optimize patient flow.
- Verified patient insurance information, facilitating seamless billing processes and reducing discrepancies.
- Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations and standards.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Based on knowledge of procedures providers did and what it entailed I verifying insurance coverage and cost of the procedure to be performed.
- Communicated effectively with healthcare providers to relay important patient information and updates.
Education
Medical Receptionist And Insurance Billing - Health Care Administration
Jackson College
JacksonAssociate of Arts - Business Administration
Jackson College
Jackson, MISkills
- Ability to work all front office positions
- Ability to room patients, which included vitals and reason for visit
- Patient care and confidentiality
- Patient demographics
- Medication Prior Authorization
- Appointment scheduling
- Multi-line phone systems
- HIPAA compliance
Timeline
Medical Administrative Assistant/Prior Authorization Specialist
MidMichigan Health Centers
08.2019 - 03.2026
Medical Administrative Assistant/Prior Authorization Specialist
Seven Hills Women's Health Centers
04.2006 - 10.2012
Medical Receptionist And Insurance Billing - Health Care Administration
Jackson College
Associate of Arts - Business Administration
Jackson College
I love helping people! Its very fulfilling!
I love helping people! Its very fulfilling to be able to help someone whether it was something directly or indirectly done.