Nicole Jaeger
Jackson,MI
Summary
Dedicated medical administrative professional with over 15 years of experience in patient care and office management. Skilled in appointment scheduling, problem-solving, and maintaining confidentiality. Committed to improving patient satisfaction through exceptional service and efficient processing of prior authorizations.
Overview
2027
2027
years of professional experience
Work History
Medical Administrative Assistant/Prior Authorization Specialist
MidMichigan Health Centers
2019.08 - 2026.03
- Managed patient scheduling and appointment coordination to optimize clinic operations.
- Processed insurance claims and verified patient eligibility for streamlined billing procedures.
- Maintained accurate electronic health records, ensuring compliance with regulations and confidentiality standards.
- Assisted in training new administrative staff on office protocols and software systems.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Greeted patients and provided required paperwork to facilitate services.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Reconciled daily payments received and prepared deposits for smooth office finances.
- Obtained payments from patients and scanned identification and insurance cards.
- Performed various administrative tasks by filing, copying and faxing documents.
- Utilized electronic health record (EHR) systems to track and manage authorization workflows efficiently.
- Improved patient satisfaction with timely and accurate processing of prior authorizations for medications.
- Participated in cross-functional initiatives to improve overall efficiency and effectiveness of the prior authorization process for all involved parties.
- Identified trends in denials through data analysis, adapting strategies accordingly for improved success rates in obtaining approvals.
Medical Receptionist/Medical Administrative Assistant/Prior Authorization Specialist
Seven Hills Women's Health Centers
2006 - 2012.10
- Greeted patients and managed front desk operations, ensuring a welcoming environment.
- Scheduled appointments efficiently using electronic health record systems to optimize patient flow.
- Verified patient insurance information, facilitating seamless billing processes and reducing discrepancies.
- Assisted in maintaining accurate medical records, ensuring compliance with privacy regulations and standards.
- Communicated effectively with healthcare providers to relay important patient information and updates.
Medical Receptionist
Wellington Orthopedics
2001 - 2007
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided exceptional customer service, addressing patient inquiries and concerns efficiently.
- Coordinated communication between medical staff and patients to ensure smooth operations.
Education
Associate of Arts - Business
Jackson College
Jackson, MI08.1997
Skills
- Patient care and confidentiality
- HIPAA compliance
- Patient demographics
- Workflow coordination
- Appointment scheduling
- Multi-line phone systems
- Professionalism and discretion
- Medication Prior Authorization
Timeline
Medical Administrative Assistant/Prior Authorization Specialist
MidMichigan Health Centers
2019.08 - 2026.03
Medical Receptionist/Medical Administrative Assistant/Prior Authorization Specialist
Seven Hills Women's Health Centers
2006 - 2012.10
Medical Receptionist
Wellington Orthopedics
2001 - 2007
Associate of Arts - Business
Jackson College