Amanda Bourg
Clinton,LA
Summary
Dynamic professional with a proven track record at Safe Haven, excelling in teamwork and customer service. Adept at problem-solving and critical thinking, I enhanced operational efficiency through effective communication and attention to detail. Committed to continuous improvement, I thrive in fast-paced environments while maintaining a positive attitude.
Overview
2027
2027
years of professional experience
Work History
Direct Service Worker
Safe Haven
Clinton
08.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Rural Carrier Associate
Clinton Post Office
Clinton, LA
10.2025 - 08.2026
- Proactively addressed warranty issues by conducting root cause analysis and providing corrective actions.
- Conducted root cause analysis of component failures, implementing corrective actions to prevent future occurrences.
- Conducted root cause analysis on recurring issues, recommending solutions for long-term resolutions.
- Conducted root cause analysis of non-conformities, implementing appropriate corrective actions to prevent recurrence.
- Optimized performance metrics by conducting thorough root cause analysis investigations on recurring technical issues.
- Enhanced machinery reliability with timely troubleshooting and root cause analysis of issues.
- Enhanced customer satisfaction with thorough defect identification and root cause analysis.
Direct Service Worker
A&L
New Iberia, LA
2022 - 2024
- Supported individuals with daily living activities, promoting dignity, safety, and consistent routine.
- Documented client progress and behavioral observations in daily notes with accuracy.
- Assisted with personal care tasks, meal preparation, and household responsibilities.
- Followed care plans and communicated changes in client needs to supervisors.
- Maintained clean, safe living spaces while following infection control procedures.
- Promoted independence among clients through teaching life skills such as cooking, cleaning, and budgeting.
- Enhanced client safety by diligently monitoring their well-being and reporting any concerns to supervisors.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted clients in achieving personal goals by providing emotional support and encouragement throughout their journey.
- Documented client progress through detailed record-keeping and consistent communication with supervisors and team members.
- Provided personal care assistance for clients with physical disabilities, ensuring their comfort and dignity in every interaction.
Customer Account Manager
Aarons Furniture Store
New Iberia, LA
2020 - 2022
- Managed customer accounts, resolving billing questions and maintaining accurate account records.
- Processed payment agreements, collected balances, and updated account status promptly.
- Assisted customers with lease terms, renewal options, and account-related inquiries.
- Coordinated delivery schedules, ensuring timely communication between customers and store teams.
- Addressed past-due accounts professionally, supporting collection efforts and payment arrangements.
- Documented account activity, service notes, and resolution details in internal systems.
- Maintained compliance with store policies while handling sensitive customer account information.
- Built customer relationships by following up on concerns and supporting account retention.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Established performance and service goals and held associates accountable for individual performance.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Collected and analyzed data to learn more about consumer behavior.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
Cashier
Simoneauds
New Iberia, LA
2017 - 2020
- Processed customer transactions accurately using point-of-sale system.
- Counted cash drawers and balanced end-of-shift registers.
- Greeted customers and answered basic product and pricing questions.
- Resolved payment issues while maintaining professional service.
- Scanned merchandise and applied discounts, coupons, and promotions correctly.
- Maintained organized checkout area and restocked nearby supplies.
- Communicated shortages, price discrepancies, and customer concerns to supervisor.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Education
GED -
South Louisiana Community College
Lafayette, LA12.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
- Organizational skills
- Computer skills
- Multitasking
- Multitasking Abilities
Timeline
Direct Service Worker
Safe Haven
08.2026 - Current
Rural Carrier Associate
Clinton Post Office
10.2025 - 08.2026
Direct Service Worker
A&L
2022 - 2024
Customer Account Manager
Aarons Furniture Store
2020 - 2022
Cashier
Simoneauds
2017 - 2020
GED -
South Louisiana Community College