Amanda Bowling, RMA
Indianapolis,IN
Summary
Detail-oriented Medical Assistant of 24 years with expertise in EHR management, patient education, and team collaboration. Proven ability to support clinical staff and enhance patient experiences through effective communication and problem-solving. Seeking opportunities to leverage extensive patient care background in behind-the-scenes capacities
Overview
8
8
years of professional experience
Work History
Registered Medical Assistant, Senior/Lead MA
Community Health Network
Indianapolis, Indiana
01.2019 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Maintained accurate patient records in electronic health systems.
- Coordinated patient appointments and managed scheduling efficiently.
- Provided patient education on treatment plans and health maintenance.
- Supported clinical staff by preparing examination rooms and equipment.
- Collected and processed lab specimens for diagnostic testing.
- Communicated effectively with patients to address inquiries and concerns.
- Implemented infection control protocols to ensure patient safety.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Handled incoming calls, addressed patient inquiries, and arranged follow-up appointments.
- Ordered supplies, maintained inventory levels, and stocked exam rooms with necessary equipment.
- Greeted patients upon arrival at the office and managed scheduling of appointments.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Administered injections under direct supervision of a physician or nurse practitioner.
- Assisted with administrative duties such as filing paperwork and preparing documents for review by physicians or other healthcare providers.
- Verified insurance coverage and processed payments from patients.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Incorporated outside records into charts and EHR.
- Contacted medical facilities to schedule patients for admission.
- Properly managed work queues for health maintenance and billing.
Medical Assistant
St. Francis
Indianapolis, IN
04.2018 - 12.2018
- Assisted physicians in patient examinations and procedures.
- Obtained vital signs and documented patient information accurately.
- Prepared and administered medications following healthcare providers' guidelines.
- Managed patient records in electronic health record systems to ensure accurate and timely patient information access.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained cleanliness and organization of examination rooms and equipment.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to identify workflow improvements, enhancing overall patient care quality.
- Filed insurance claims forms in accordance with applicable regulations.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Registered new patients in practice management software by accurately entering demographic information, facilitating efficient patient onboarding.
Education
Medical Assistant Diploma - Healthcare
International Business College
Indianapolis05-2002
Skills
- EHR management
- EHR documentation
- clinical documentation
- lab specimen processing
- injection administration
- patient education
- insurance verification
- patient scheduling
- scheduling coordination
- medical supply ordering
- billing inquiries
- administrative support
- time management
- attention to detail
- problem solving
- team collaboration
- effective communication
- customer relationship management
- HIPAA compliance
- Self-directed
- Strategic thinking
Timeline
Registered Medical Assistant, Senior/Lead MA
Community Health Network
01.2019 - Current
Medical Assistant
St. Francis
04.2018 - 12.2018
Medical Assistant Diploma - Healthcare
International Business College