SONIA REYNOSO
Cary,NC
Summary
Bilingual Registered Medical Assistant III with orthopedic care, surgical scheduling, and patient coordination experience. Supports referrals, insurance authorizations, EHR documentation, postoperative follow-up, and communication with English- and Spanish-speaking patients. Known for accurate charting, clear updates, and smooth coordination across providers, hospitals, and clinical teams.
Overview
1
1
Language
1
1
Certification
17
17
years of professional experience
Work History
Registered Medical Assistant III / Staff Assistant
Duke Orthopaedics
Arringdon, NC
10.2021 - Current
- Coordinated orthopedic patient care, appointments, surgical scheduling, and postoperative follow-up to ensure seamless patient experiences.
- Communicate with patients regarding treatment plans, provider recommendations, referrals, and follow-up instructions.
- Processed insurance authorizations, referrals, medical records, and clinical documentation to support efficient patient care delivery.
- Coordinate with surgeons, clinical staff, hospitals, pharmacies, and outside facilities to support continuity of care.
- Prepare and process surgical paperwork, work-status letters, disability forms, and other patient-related documentation.
- Maintain accurate electronic health records and protect confidential patient information in accordance with HIPAA requirements.
- Respond to patient telephone calls and MyChart messages and route clinical concerns to the appropriate providers.
- Assisted with administrative workflows and communicated with English- and Spanish-speaking patients to enhance patient understanding and access to care.
- Coordinate home health services, physical therapy referrals, durable medical equipment (DME), and outside healthcare services.
- Supported physicians during patient examinations, procedures, and in-office treatments.
Triage Nurse / Medical Assistant
UNC REX Gastro
Clayton, NC
10.2022 - 03.2023
- Managed patient scheduling, medical records, insurance forms, and correspondence to streamline administrative processes.
- Facilitated patient intake process at reception desk, collecting necessary information and documentation to ensure efficient office operations. and daily medical office operations.
- Coordinated appointments, laboratory services, and hospital-related arrangements.
- Handled patient calls, directing inquiries and concerns to appropriate clinical personnel for timely resolution.
Registered Medical Assistant III – Vaccine Administration / Reconstitution Lead
Redeas Labs
Wake Forest, NC
01.2020 - 10.2021
- Led vaccine administration and reconstitution efforts in Wake County.
- Facilitated vaccine preparation and administration per established clinical protocols, ensuring compliance and safety.
- Streamlined patient communication, clinical documentation, and workflow practices to enhance operational efficiency.
Registered Medical Assistant III
Duke Sports Science Institute
Durham, NC
02.2015 - 10.2021
- Prepared patients for appointments by obtaining medical histories, recording vital signs, and completing patient intake.
- Assisted providers during examinations and clinical procedures to enhance patient care.
- Maintained electronic health records and processed referrals, insurance forms, and medical documentation.
- Coordinated appointments, hospital admissions, laboratory services, and DME needs to streamline patient access to services.
- Supported patient flow and collaborated with clinical staff to ensure efficient daily operations.
- Followed infection prevention, safety, and patient confidentiality standards.
Waitress / Cashier
Don Beto's Restaurant
Selma, NC
12.2012 - 05.2014
- Delivered customer service, processed payments, managed cash drawers, and addressed customer concerns effectively.
- Greeted guests at Don Beto's Restaurant and escorted them to tables.
- Presented menu items and explained daily specials in Spanish and English.
- Took food and drink orders accurately for kitchen and bar staff.
Sales Representative
Sudda Corporation
Raleigh, NC
01.2012 - 05.2012
- Demonstrated products, answered customer questions, and maintained displays to support sales goals.
- Promoted Sudda Corporation product lines to retail and wholesale customers.
- Prospected new accounts through calls, referrals, and field visits.
- Presented pricing, features, and service options to customer contacts.
Manager
Takitos El Sombrero
Jacksonville, NC
05.2009 - 10.2011
- Managed cash deposits, coordinated inventory deliveries, maintained payroll records, and addressed customer complaints.
- Supervised staff schedules, assigned duties to ensure smooth daily operations.
- Ensured compliance with food safety standards while monitoring operating expenses.
Education
Diploma - Nursing
Watts School of Nursing
Durham, NC12-2021
Associate of Science - Health Science
University of Mount Olive
Mount Olive, NC12-2021
Associate of Applied Science - Medical Assisting
Miller-Motte College
Cary, NC12-2014
Certified Nursing Assistant I -
Ridge Career Center
Winter Haven, FL06-2009
High School Diploma -
Ridge Community High School
Davenport, FL05-2009
Skills
- Orthopedic Clinical Support
- Surgical coordination
- Patient intake process
- Home health referrals
- Surgical scheduling
- Home health referrals
- Insurance authorizations
- HIPAA and OSHA Compliance
- EHR management
- Epic charting
- Vaccine administration
- Immunization administration
- Medication administration
- HIPAA compliance
- HIPAA and OSHA Compliance
- Microsoft Word, Excel, and PowerPoint
- EHR management
- HIPAA compliance
LANGUAGES
English: Fluent in speaking, reading, and writing, Spanish: Fluent in speaking, reading, and writing
AWARDS AND ACHIEVEMENTS
President's List – Summer 2014, Exemplary Attendance Award – Summer 2014, Honors List – Winter 2013
CERTIFICATES AND ADDITIONAL TRAINING
- Medical Interpreter Course Certificate – 40 hours, Durham, NC | May 2016
- Registered Medical Assistant education and training
- Nursing clinical education and supervised clinical practice
Custom
Professional references available upon request.
Languages
Spanish
Full Professional
Certification
- Medical Interpreter Course Certificate – 40 hours, Durham, NC | May 2016
Timeline
Triage Nurse / Medical Assistant
UNC REX Gastro
10.2022 - 03.2023
Registered Medical Assistant III / Staff Assistant
Duke Orthopaedics
10.2021 - Current
Registered Medical Assistant III – Vaccine Administration / Reconstitution Lead
Redeas Labs
01.2020 - 10.2021
Registered Medical Assistant III
Duke Sports Science Institute
02.2015 - 10.2021
Waitress / Cashier
Don Beto's Restaurant
12.2012 - 05.2014
Sales Representative
Sudda Corporation
01.2012 - 05.2012
Manager
Takitos El Sombrero
05.2009 - 10.2011
Diploma - Nursing
Watts School of Nursing
Associate of Science - Health Science
University of Mount Olive
Associate of Applied Science - Medical Assisting
Miller-Motte College
Certified Nursing Assistant I -
Ridge Career Center
High School Diploma -
Ridge Community High School