Rose Chinshueken
Cincinnati,OH
Summary
Dedicated Registered Medical Assistant II with 15+ years of experience in healthcare support. Proven ability to coordinate care for dozens of patients daily, maintain accurate electronic medical records, support multidisciplinary healthcare teams, and deliver compassionate, family-centered care. Recognized for strong organizational skills, attention to detail, and commitment to improving patient experience and clinic efficiency.
Overview
1
1
Language
23
23
years of professional experience
Work History
Registered Medical Assistant II
Cincinnati Children's Hospital and Medical Center
3333 Burnet Ave ,Cincinnati, OH
04.2023 - Current
- Updated electronic health records with accurate intake, screenings, and clinical documentation.
- Assisted providers with procedures, specimen collection, and in-office treatment support.
- Prepared exam rooms and coordinated patient flow for busy specialty clinic schedules.
- Collected patient histories, vital signs, and immunization records for pediatric visits.
- Administered ordered medications and vaccinations while following safety and infection-control protocols.
- Triaged phone calls, relayed patient concerns, and scheduled follow-up appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Prepared and administered medication to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Called and faxed pharmacies to submit prescriptions and refills.
Registered Medical Assistant II
University of Cincinnati Hospital Medical Centre
3188 Bellevue , Cincinnati Ohio 45219
08.2020 - 03.2023
- Assisted providers with procedures, specimen collection, and in-office treatment support.
- Verified insurance, referrals, and pre-visit requirements to support seamless care coordination.
- Updated electronic health records with accurate intake, screenings, and clinical documentation.
- Maintained supply inventories and restocked clinical areas to support daily operations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Collaborated with the healthcare team to create personalized care plans for patients.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Streamlined office procedures for faster processing of insurance claims and patient paperwork.
- Completed EKGs and other tests based on patient presentation in office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Prepared exam rooms and coordinated patient flow for busy specialty clinic schedules.
- Triaged phone calls, relayed patient concerns, and scheduled follow-up appointments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Implemented care and efficiency improvements to support and enhance office operations.
- Coordinated patient flow, reducing delays between check-in, triage, and rooming.
- Educated families on visit preparation, follow-up instructions, and medication routines.
- Verified orders, scheduled diagnostic services, and communicated updates across care teams.
- Maintained infection control standards, equipment readiness, and exam room supplies.
- Supported new staff through workflow guidance, clinical processes, and patient-care procedures.
Registered Medical Assistant II
Doctor's Urgent Care
5920 Colrain Ave, Cincinnati, OH 45239
08.2017 - 07.2020
- Assisted providers with procedures, specimen collection, and in-office treatment support.
- Verified insurance, referrals, and pre-visit requirements to support seamless care coordination.
- Ensured accurate billing by diligently verifying insurance information for each patient visit.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depletion.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Administered ordered medications and vaccinations while following safety and infection-control protocols.
- Prepared and administered medication to alleviate patient symptoms.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Updated electronic health records with accurate intake, screenings, and clinical documentation.
- Maintained supply inventories and restocked clinical areas to support daily operations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Completed EKGs and other tests based on patient presentation in the office.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
- Obtained client medical history, medication information, symptoms, and allergies.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Educated families on visit preparation, follow-up instructions, and medication routines.
Nursing Unit Clerk
New York Presbyterian Queens Hospital
56-45 Main Street Flushing, NY 11355
02.2004 - 07.2017
- Verified admissions, transfers, and discharges while supporting smooth nursing workflow.
- Coordinated unit communications, relayed critical messages, and maintained accurate patient care records.
- Scheduled diagnostic tests and coordinated transport to align care priorities.
- Prepared charts, updated documentation, and ensured timely availability of patient information.
- Monitored supply levels, replenished forms, and supported uninterrupted unit operations.
- Assisted nursing staff with order entry, results tracking, and clerical follow-up.
- Trained new clerks on unit procedures, documentation standards, and communication protocols.
- Expedited admissions, transfers, and discharges by coordinating with other departments and facilities as necessary.
- Enhanced patient care by efficiently managing medical records and coordinating with healthcare professionals.
- Streamlined communication between nurses, doctors, and patients for better treatment outcomes.
- Maintained confidentiality at all times while handling sensitive medical documents, adhering strictly to HIPAA guidelines.
- Increased efficiency within the unit by continually updating policies and procedures according to regulatory standards.
- Served as an essential liaison between patients, families, and healthcare providers to address concerns promptly and professionally.
- Facilitated timely responses to patient inquiries, promoting a positive hospital experience.
- Boosted family satisfaction rates through compassionate communication during difficult times or end-of-life situations.
- Managed supply inventory to ensure adequate resources for the smooth operation of the nursing unit.
- Reduced paperwork processing time by implementing electronic document management systems within the unit effectively.
- Improved data accuracy with diligent maintenance of patient charts and reports.
- Played a crucial role in infection prevention strategies implementation within the nursing unit following established protocols.
- Prepared and processed patient referrals and transfer requests.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Organized and maintained a patient chart filing system to promote quick data retrieval for staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Answered telephone calls to provide office information, answer questions, and direct calls to staff.
- Answered phone calls and messages for a 10-physician 3000 medical facility, scheduling appointments, and handling patient inquiries.
Education
Register Medical Assistant - Health Sciences
Allen's School of Health Science
Jamaica, NY07-2016
Certified Community Healthcare Worker - Family And Community Services
Cincinnati Children's Hospital
3333 Burnet Avenue04-2034
Behavioral And Psychiatric Technician - Behavioral And Psychiatric Health
Guild
Denver, CO11-2025
Skills
- Immunization administration
- Laboratory specimen collection
- Medication administration
- EMR / EHR
- Patient scheduling
- Vital sign monitoring
- Preventive healthcare measures
- Emergency response preparedness
- Medical terminology expertise
- Medical office procedures
- Infection control procedures
- Clinical applications
- Vital sign monitoring
- Medical equipment operation
- Vital sign monitoring
- First aid and CPR
- Direct patient care
- Procedure support
- Simple dressings
- Orthopedic splints
- Laboratory specimen collection
- Privacy and confidentiality
- HIPAA compliance
- Electronic health records
- Lab equipment operation
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
- Improved patient flow and clinic efficiency.
- Assisted in Quality improvement initiatives
- Collaborated with a team of 12 in the development of Medical Assistant of the Quarter.
Languages
Patios
Full Professional
Timeline
Registered Medical Assistant II
Cincinnati Children's Hospital and Medical Center
04.2023 - Current
Registered Medical Assistant II
University of Cincinnati Hospital Medical Centre
08.2020 - 03.2023
Registered Medical Assistant II
Doctor's Urgent Care
08.2017 - 07.2020
Nursing Unit Clerk
New York Presbyterian Queens Hospital
02.2004 - 07.2017
Certified Community Healthcare Worker - Family And Community Services
Cincinnati Children's Hospital
Register Medical Assistant - Health Sciences
Allen's School of Health Science
Behavioral And Psychiatric Technician - Behavioral And Psychiatric Health
Guild