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AMANDA BRANDON
EXECUTIVE & TECHNICAL SEARCH CONSULTANT
Fairfax,CA
Summary
Excels at helping innovative technology startups in the ClimateTech industry find world-class talent that aligns with their company values and goals. Specializing in full-cycle recruiting for a broad range of positions, including C-level Executives, senior engineers, material scientists, product managers, people ops, and marketing. Dedicated to building long-term partnerships with clients, and strive to help them achieve their strategic and organizational goals by connecting them with the best possible talent in the industry. Successful at stepping into diverse positions and making immediate positive contributions.
Overview
9
9
years of professional experience
Work History
SENIOR EXECUTIVE & TECHNICAL RECRUITER
Berkner Group
02.2022 - Current
- Lead executive and technical searches for VC-backed Climate Tech startups
- Act as account manager, working directly with executive hiring teams and Board of Directors, playing a pivotal role in managing and advancing search processes
- Strengthen client relationships with regular and detailed communication, resulting in improved alignment and satisfaction with search process
- Conduct thorough candidate interviews with sophistication and curiosity-driven methodology
- Supervise and direct a team of researchers, ensuring the sourcing of top-quality candidates that align with our client's expectations
- Build trusting relationships with candidates and facilitate offer negotiations on behalf of the client
HEAD OF COMMUNITY & BRAND EXPERIENCE
Mab & Stoke
12.2019 - 02.2022
- Founding team member leading community, engagement, and brand experience
- Responsible for B2B Partnerships, wholesale growth and account management
- Architect for all customer communication strategy, processes, and tracking
- Product expert; Facilitated all product trainings and education
- Designed Brand Ambassador program strategy and budget
- Advised operations team and 3PL to optimize customer experience
- Content creation and community management across all social channels
- Launched new social media channels to expand the organization''s online presence and reach additional audiences
- Collaborated closely with other department heads to align goals across different organizational functions
- Conducted regular data analysis to inform strategic decision-making and ensure continuous improvement in community development efforts
- Primary Admin for Zendesk, Shopify, Yotpo, and other business tools
MARKETING, OPERATIONS & BRAND EXPERIENCE CONSULTING
Saffron + Poe, Letulet & more
05.2019 - Current
- Consulting included strategy and implementation of email marketing, social media, customer experience, CRM management, tech tools, system building
SENIOR CUSTOMER EXPERIENCE MANAGER
True Botanicals
11.2016 - 04.2019
- Founding team-lead in customer experience, engagement, and success
- Recruited, trained, and coached customer experience team
- Product expert; Facilitated all internal and external product trainings and education
- Advised cross-functional teams with product expertise and customer insights for web and marketing content deliverables such as emails & website landing pages
- Spearheaded creation of all customer communication templates and protocols
- Supported community management for social channels and website reviews
- Achieved a team Customer Satisfaction score of 95% by leveraging customer feedback to exceed expectations
- Collaborated with cross-functional teams to identify and address key areas of improvement in the customer journey
- Streamlined processes to reduce response times, thereby increasing overall customer satisfaction rates
- Championed the use of CRM systems for better tracking and management of customer interactions across multiple touchpoints
EXECUTIVE & TECHNICAL RECRUITER
Berkner Group
06.2015 - 11.2016
- Led technical and executive recruitment searches for startups and small businesses in San Francisco Bay Area and nationally
- Managed a remote recruiting research team ranging from 8-15 people
- Achieved a 100% success rate placing candidates in matched roles by using personal and company-wide metrics to refine searches and optimize processes
- Built trust and loyalty with key business clients and hiring managers by maintaining excellent communication and anticipating client needs
- Bolstered business development through networking and conference attendance
Education
Skills
Staff Management
undefinedInterests
Hiking Camping Snowboarding
Timeline
SENIOR EXECUTIVE & TECHNICAL RECRUITER
Berkner Group
02.2022 - Current
HEAD OF COMMUNITY & BRAND EXPERIENCE
Mab & Stoke
12.2019 - 02.2022
MARKETING, OPERATIONS & BRAND EXPERIENCE CONSULTING
Saffron + Poe, Letulet & more
05.2019 - Current
SENIOR CUSTOMER EXPERIENCE MANAGER
True Botanicals
11.2016 - 04.2019
EXECUTIVE & TECHNICAL RECRUITER
Berkner Group
06.2015 - 11.2016
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