Amanda Branson
Bloomingdale,IN
Summary
Dynamic Office Manager with a proven track record at Eye Specialists of Indiana, enhancing office efficiency and data security through meticulous organizational skills and technological upgrades. Excelled in customer service and financial reporting, achieving significant improvements in billing accuracy and cash flow. Expert in administrative support and fostering team dynamics, demonstrating exceptional multi-tasking and clear communication abilities. Dedicate business professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
16
16
years of professional experience
Work History
Office Manager
Eye Specialists of Indiana
09.2022 - Current
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Managed senior-level personnel working in a marketing capacity.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Self-motivated, with a strong sense of personal responsibility.
Medical Receptionist/Medical Billing Specialist
Valley Professionals Community Health Center
08.2019 - 09.2022
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Supported office staff and operational requirements with administrative tasks.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Answered phone calls and messages for an eight-physician primary care medical facility, scheduling appointments, and handling patient inquiries.
- Obtained payments from patients and scanned identification and insurance cards.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
Insurance/Medical Billing Clerk/Office Manager
Parke Vision Care
07.2008 - 08.2019
- Collected payments and applied to patient accounts.
- Filed and updated patient information and medical records.
- Posted payments and collections on regular basis.
- Updated patient financial information to guarantee accuracy.
- Assisted patients with inquiries regarding bills, providing clear explanations of charges and answering questions related to insurance coverage or payment options.
- Conducted regular audits of patient accounts, identifying inaccuracies or discrepancies that required correction or adjustment.
- Assisted management with analysis of financial reports related to billing activity and performance metrics for strategic decision-making purposes.
- Managed high volume of daily billing tasks, prioritizing work efficiently in order to meet tight deadlines without compromising accuracy.
- Improved cash flow by effectively following up on unpaid claims and resolving discrepancies between billed and received amounts.
- Verified insurance of patients to determine eligibility.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Ensured timely submission of claims by accurately preparing and submitting medical bills to insurance companies within specified deadlines.
Education
High School Diploma -
Turkey Run High School
Marshall, INAssociate of Applied Science - Administrative Assistant
Indiana Business College
Terre Haute, INSkills
- Customer Service
- Office Management
- Organizational Skills
- Excellent multi-tasking ability
- Data Entry
- Clear oral/written communication
- Scheduling and calendar management
- Administrative Support
- Credit and collections
- Scheduling
- Training and coaching
- Financial Reporting
Timeline
Office Manager
Eye Specialists of Indiana
09.2022 - Current
Medical Receptionist/Medical Billing Specialist
Valley Professionals Community Health Center
08.2019 - 09.2022
Insurance/Medical Billing Clerk/Office Manager
Parke Vision Care
07.2008 - 08.2019
High School Diploma -
Turkey Run High School
Associate of Applied Science - Administrative Assistant
Indiana Business College
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