Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Amanda Braxton

Claims Csr
Houston,TX

Summary

Results-driven Claims Adjuster with a proven track record of implementing innovative solutions to complex challenges, consistently enhancing service quality and operational efficiency. Expertise in developing profitable, quality-focused processes that align with industry standards and exceed client expectations. Exceptional analytical skills and attention to detail ensure accurate assessments and optimal outcomes in claims management. Committed to continuous improvement and professional growth within the insurance sector.

Overview

15
15
years of professional experience
1
1
Language

Work History

Email Support/Chat Online/Claims Adjuster

Avis Budget Group
08.2022 - 01.2026
  • Managed multi-channel communication to address customer inquiries and process reservations, maintaining high service standards.
  • Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.

Customer Service Representative

American Water Works Company
04.2011 - 07.2017
  • Delivered engaging presentations covering various aspects of customer service best practices, resulting in enhanced knowledge retention among participants.
  • Developed customized training materials tailored to individual learning needs, ensuring a higher retention rate among trainees.

Education

High School Diploma - Business Management

Alief Hastings High School
Houston, TX
06.2012

Skills

Meticulous data input

Accomplishments

  • Maintained a superior quality rating of 99% in file handling from 2021 to present, exceeding the 100% department goal.
  • Maintained a consistent closing ratio of 100%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Email Support/Chat Online/Claims Adjuster

Avis Budget Group
08.2022 - 01.2026

Customer Service Representative

American Water Works Company
04.2011 - 07.2017

High School Diploma - Business Management

Alief Hastings High School
Amanda BraxtonClaims Csr