Hi, I’m
Amanda Breese
Administrative Assistant, Receptionist, Data Entry Clerk
Arvada,CO
Summary
Highly motivated and positive individual with great organizational and communication skills. Customer service master and efficient problem solver. Deftly manages administrative functions while delivering thorough answers and solutions to foster exceptional customer experiences.
Overview
17
years of professional experience
1
year of post-secondary education
Work History
Standley Shores Dental GroupWestminster, CO
Business Assistant/Dental Assistant
02.2023 - 08.2023
Job overview
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
- Took payment from patient and entered into computer ledger.
- Proactively engaged customer in various departments in order to provide excellent patient care.
- Developed knowledge of company products and services to make suggestions according to patient needs.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Frequently inspected production area to verify proper equipment operation.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Created letters and notes to patients to create an atmosphere that fostered a place of professionalism and confidence.
- Applied core knowledge to effectively communicate sensitive or technical information while adhering to regulatory guidelines.
Branin Center For Dentistry LouisvilleLouisville, CO
Front Office Associate & Order Clerk
11.2020 - 01.2023
Job overview
- Examined orders to confirm accuracy, completeness.
- Adhered to legal regulations to run compliant operations.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Recommended merchandise the company could use for patients and as marketing tools.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing orders.
- Organized, sorted and stocked order items for both front office and back office.
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and patients upon arrival, checked patients in, offered assistance, and answered questions to build rapport and retention.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Processed payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Updated patient information.
- Completed patient check-in processes by verifying insurance and submitting forms.
Dr. Russell Hanson DDSLouisville, CO
Front Office Associate & Order Clerk
04.2016 - 11.2020
Job overview
- Examined orders to confirm accuracy, completeness.
- Adhered to legal regulations to run compliant operations.
- Liaised with suppliers and vendors for prompt delivery of orders.
- Developed and implemented strategies to increase efficiency in order processing.
- Monitored and tracked inventory to achieve prompt order fulfillment.
- Recommended merchandise the company could use for patients and as marketing tools.
- Informed supervisors and coworkers of inventory needs and double-checked supplies before completing orders.
- Organized, sorted and stocked order items for both front office and back office.
- Processed and prepared documents such as business or government forms and expense reports.
- Greeted visitors and patients upon arrival, checked the patients in, offered assistance, and answered questions to build rapport and retention.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Answered calls to take messages or redirect calls to appropriate colleagues.
- Maintained office supply stock to control shrinkage and prevent overstocking.
- Processed payments.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Directed phone inquiries, answered patient questions, and scheduled appointments.
- Responded to inquiries from callers seeking information.
- Updated patient information.
- Completed patient check-in processes by verifying insurance and submitting forms.
- Used PracticeWorks for patient scheduling.
Country FairWarren, PA
Assistant Food Service Manager
06.2008 - 06.2009
Job overview
- Helped Food Service Manager train staff in food preparation, line process and health regulations.
- Displayed proper food handling and equipment technique.
- Observed staff confirm safety and quality standards.
- Demonstrated conflict management skills while supervising employees.
- Practiced safe work habits and encouraged staff to do same.
- Communicated with customers to answer questions or concerns.
- Coordinated employee work schedules to provide coverage.
- Maintained logs for equipment maintenance as required by the state of Pennsylvania.
- Accurately monitored inventory levels in order to accurately order supplies.
- Oversaw training of more than 4 team members.
- Tracked food production levels, meal counts, and supply costs.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
Blair IndustriesWarren, PA
Call Center Representative
02.2009 - 04.2009
Job overview
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Columbine Paper & Supply Co.Lakewood, CO
Administrative Assistant
04.2007 - 01.2008
Job overview
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed filing system, entered data and completed other clerical tasks.
Temp AgencyDenver, CO
Data Entry Clerk
12.2006 - 04.2007
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Scanned documents and saved in database to keep records of essential organizational information.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Collated and organized data entry documents into filing systems for easy access.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Drug Test Processing LabDenver, CO
Data Entry Clerk
05.2006 - 11.2006
Job overview
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Created and maintained data entry logs to track data entry activities.
- Verified accuracy of data entered into system to produce error-free reports.
- Followed established procedures to enter and process data correctly.
- Used computer software to store and retrieve data.
- Followed data entry protocols, rules and regulations.
- Preserved customer confidence and protected operations by keeping information confidential.
Education
Faith Christian AcademyWheat Ridge, CO
High School Diploma
08.1999 - 05.2000
Front Range Community CollegeWestminster, CO
Associate of Arts
08.2000
Pima Medical InstituteDenver, CO
Certificate from Dental Assisting
12.2009 - 08.2010
Skills
Flexible and Adaptable
Self-Motivated
Teamwork and Collaboration
Good Telephone Etiquette
Analytical and Critical Thinking
Attention to Detail
Dependable and Responsible
Clerical Support
Insurance eligibility
Database Management
Administrative support
49 WPM typing speed
10 Key by touch
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Assistant/Dental Assistant
Standley Shores Dental Group
02.2023 - 08.2023
Front Office Associate & Order Clerk
Branin Center For Dentistry Louisville
11.2020 - 01.2023
Front Office Associate & Order Clerk
Dr. Russell Hanson DDS
04.2016 - 11.2020
Pima Medical Institute
Certificate from Dental Assisting
12.2009 - 08.2010
Call Center Representative
Blair Industries
02.2009 - 04.2009
Assistant Food Service Manager
Country Fair
06.2008 - 06.2009
Administrative Assistant
Columbine Paper & Supply Co.
04.2007 - 01.2008
Data Entry Clerk
Temp Agency
12.2006 - 04.2007
Data Entry Clerk
Drug Test Processing Lab
05.2006 - 11.2006
Front Range Community College
Associate of Arts
08.2000
Faith Christian Academy
High School Diploma
08.1999 - 05.2000