Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Amanda Brockman

Amanda Brockman

Lynchburg,Tennessee

Summary

Accomplished Nurse Practitioner and Quality Performance Manager with a proven track record at Zenova, enhancing nursing quality assurance and compliance. Expert in performance improvement and operations monitoring, with a knack for coaching and mentoring. Achieved an increase in patient and client satisfaction through innovative leadership and stakeholder management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Quality Performance Manager, Nurse Practitioner

Zenova
08.2022 - Current
  • Creation and development of Standard Operating Procedures, Policies, Quality Improvement Assessments, Audit Templates, and Education Curriculum for Nurses, Providers, and Clients.
  • Continuously increasing Nursing Quality Assurance and Compliance through documentation and actions to >90% in accordance with NCCHC standards of care for both virtual and on-site healthcare staff.
  • Collaboration among various departments within Corporate, Utilization Management, Pharmacy, Legal, Safety, and Risk.

Corrections Nurse Practitioner

Centurion
08.2021 - 01.2023
  • Creating systemic processes for inmate physical exams, pap smears, and continued monitoring of chronic conditions.
  • Responded to emergency situations with speed, expertise and level-headed approaches to provide optimal care, support and life-saving interventions.

Nursing Educator

Cumberland University
12.2016 - 12.2021
  • Engaged in student academics, advice, and support success of students on campus and beyond, creating 100% pass rate for Nursing Licensure.
  • Delivered industry-leading educational experiences by integrating theoretical knowledge, evidence-based principles and expertise in clinical nursing.

Clinic Manager, Nurse Practitioner

The Little Clinic
10.2017 - 10.2021
  • Operated in dual capacity, serving as clinician and manager of medical services.
  • (Patient satisfaction increased by 22.9%, Patient visits increased by 12%, Recognition for Astute Antibiotic Stewardship among team of providers, EBITDA (or net income) of $143,961)
  • Assisted and developed partnership with Ascension St. Thomas for primary, specialty, and surgical care.
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Multi-unit Manager

Ascension
07.2015 - 07.2021
  • Managed 3 Cardiac units, Covid Unit, and Monoclonal Infusion Unit consisting of 100+ staff through excellent interpersonal communication
  • (Patient satisfaction increased by 36.1%, Patient volume increased by 9%, Discharges reduced by 45+ minutes, Decreased readmission rates by 8%, with 100% Joint Commission Compliance for documentation.)
  • Developed initiatives for process improvement, reviewed, and assessed ongoing operations.
  • Evaluated and enhanced workflow to implement best practices, reduce costs, and increase staff motivation and satisfaction.
  • Provided forensic exams and collection of evidence for sexual assault patients.

Lead Trauma RN

Skyline Medical Center
08.2012 - 06.2015
  • Assisted with developing hospital's first trauma level 2 program

Education

MBA -

Western Governors University
Salt Lake City, UT
12.2024

Master of Science - Family Nurse Practitioner

Tennessee State University
Nashville, TN
05.2016

Bachelor of Science - Nursing

Cumberland University
Lebanon, TN
05.2012

Skills

  • Coaching and Mentoring
  • Performance Analysis
  • Data Interpretation
  • Client Relationship Management
  • Stakeholder Management
  • Risk Assessment
  • Curriculum Creation and Development
  • Utilization Management
  • Regulatory Management
  • Performance Improvement
  • Operations Monitoring

Certification

FNP-BC American Association of Nurse Practitioners

FNP-C American Nurses Credentialing Center

APRN TN, NY, NJ, DC, VA Board of Nursing

RN TN- Compact, NY, AZ Board of Nursing

  • Basic Life Support (BLS) Certification
  • Advanced Cardiac Life Support (ACLS) Certification
  • Pediatric Advanced Life Support (PALS) Certification
  • Trauma Nurse Core Curriculum (TNCC) Certification
  • Certified Corrections Healthcare Professional (CCHP)
  • Certified Medical Examiner (DOT)
  • Sexual Assault Medical Examiner (SANE)

Timeline

Quality Performance Manager, Nurse Practitioner

Zenova
08.2022 - Current

Corrections Nurse Practitioner

Centurion
08.2021 - 01.2023

Clinic Manager, Nurse Practitioner

The Little Clinic
10.2017 - 10.2021

Nursing Educator

Cumberland University
12.2016 - 12.2021

Multi-unit Manager

Ascension
07.2015 - 07.2021

Lead Trauma RN

Skyline Medical Center
08.2012 - 06.2015

MBA -

Western Governors University

Master of Science - Family Nurse Practitioner

Tennessee State University

Bachelor of Science - Nursing

Cumberland University

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Amanda Brockman