Amanda Brooks
Whitewood,SD
Summary
Detail-oriented Quality Control Technician adept at reviewing materials and finished items for compliance with specifications and standards. Skilled in reporting and problem-solving with a history of making a positive impact on operations.
Overview
14
14
years of professional experience
Work History
Quality Control Specialist
Cherry Creek Mortgage
Greenwood Village, CO
01.2015 - 03.2023
- Fixed identified issues to improve workflows.
- Promoted adherence to quality standards by educating personnel on quality control.
- Inspected finished goods to verify conformance with customer specifications and company quality standards.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Monitored product standards and quality-control programs.
- Analyzed quality and performance data to support operational decision-making.
- Educated employees on specific QA standards and confirmed maintenance of standards.
Subject Matter Expert
Allonhill/Stewart Lending Services
Denver, CO
01.2009 - 01.2014
- Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.
- Built, edited and tested customized computer system programs.
- Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.
- Developed and presented business cases, presentations and reports to senior management.
- Facilitated product development with implementation of standard best practices.
- Analyzed business problems, identifying root causes and developing robust solutions.
- Enhanced equipment operation through monitoring, diagnostics and proper maintenance.
Education
Mortgage Banking
Aurora Community College
Aurora, CO01.2007
Skills
- Quality Control Reporting
- Communication Proficiency
- Internal Audits
- Documentation Review
- Problem-Solving Skills
- Critical Thinking
Additional Information
Over 20+ years of mortgage experience including processing, loan officer assistant, underwriting, post-closing QC and reverse mortgage QC.
Timeline
Quality Control Specialist
Cherry Creek Mortgage
01.2015 - 03.2023
Subject Matter Expert
Allonhill/Stewart Lending Services
01.2009 - 01.2014
Mortgage Banking
Aurora Community College