Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amanda Brooks

Spokane Valley,WA

Summary

Seasoned manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

13
13
years of professional experience

Work History

Manager, OPERATIONS

ENGIE Impact
Spokane, WA
08.2020 - Current
  • Executed process improvements, ensuring increased operational efficiency.
  • Oversaw daily operations, maintaining efficiency and quality standards, and ensured team goals were met.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Oversaw various teams, enhancing relationships and building trust while making process improvement changes to benefit the team and organization.
  • Managed forecasting, billing, and ensuring that team deliverables were billed accurately.
  • Coordinated with internal and external stakeholders to achieve client satisfaction and implement successful risk mitigation plans.

Project Coordinator

ENGIE Insight
Spokane, WA
04.2018 - 08.2020
  • Managed small and large projects.
  • Created work direction for the team.
  • Assisted in training and mentoring peers.
  • Provided excellent client-facing customer service to ensure clients were satisfied, and mitigated risk for escalated client conversations by implementing project plans to effectively set expectations.
  • Managed internal and external reporting.
  • Led internal and external meetings.
  • Collaborated on process changes.
  • Open and close billing, setting goals for the team. Projects were accurately billed.
  • Set daily metric goals for the team.

Market Account Specialist

ENGIE Insight
Spokane, WA
10.2016 - 04.2018
  • Executed diverse tasks with high efficiency, including account setups, supplier changes, open and close processes, exception handling, unknown accounts, consolidations, accurate GL coding, final bill processing, balance summary billing, and payment research requests.
  • Conveyed information efficiently and timely to clients.
  • Contributed to client meetings by providing insights and updates

Billing Specialist

Ecova
Spokane, WA
04.2014 - 10.2016
  • Call on past due accounts, bills late arriving and missing bills, resolve bill edits
  • Train new billing specialists
  • Complete special projects for Verizon Wireless
  • Account number changes, Meter number changes, final bills and minimal use of workflow
  • Working late fees and updating client information

Open & Close Specialist

Ecova (Aerotek)
Spokane, WA
02.2014 - 04.2014
  • Close accounts, Make Phone calls, verify bills, Use Avitrack, CASS, UM, And Prokarma
  • Verify Payments, Contact vendors through email and fax, Note accounts, File access records

Debt Collector

Valley Empire Collections
Spokane Valley, WA
01.2012 - 10.2012
  • Assessed customer financial situations to identify hardship cases that required special consideration or alternative repayment options.
  • Contacted customers with delinquent accounts to solicit payment.
  • Achieved monthly collection targets through effective negotiation techniques.
  • Resolved disputes and negotiated settlements to satisfy all parties involved.
  • Verified accuracy of account information and updated records accordingly.

Education

Diploma -

Central Valley High School
Spokane Valley, WA
06.2013

Skills

  • Responsible
  • Leadership
  • Reliable
  • Knowledgeable
  • Strong computer skills
  • Efficient in core Microsoft Office programs
  • Quick learner
  • Proficient in billing systems
  • Verbal and written communication
  • Flexible
  • Contract evaluation
    Detail-oriented
    Understanding legal documents
  • Process Improvement
  • Task prioritization
  • Organizational skills
  • Risk mitigation
  • Project management
  • Team leadership
  • Performance feedback
  • Conflict resolution
  • Employee development

References

  • Monica Davis, 509-991-1523
  • Tasha Arnold, 509-919-8888

Timeline

Manager, OPERATIONS

ENGIE Impact
08.2020 - Current

Project Coordinator

ENGIE Insight
04.2018 - 08.2020

Market Account Specialist

ENGIE Insight
10.2016 - 04.2018

Billing Specialist

Ecova
04.2014 - 10.2016

Open & Close Specialist

Ecova (Aerotek)
02.2014 - 04.2014

Debt Collector

Valley Empire Collections
01.2012 - 10.2012

Diploma -

Central Valley High School

Similar Profiles

CREATE PROFILE
Amanda Brooks