Amanda Broussard
Walker,LA
Overview
5
5
years of professional experience
Work History
Client Support Specialist
Torticity
Boca Raton, Florida
07.2023 - 09.2026
- Resolved customer issues with empathy and clear communication, ensuring complete satisfaction.
- Delivered attentive service to clients, fostering strong future relationships.
- Responded to customer inquiries quickly and accurately.
- Managed multiple chat sessions at once while delivering strong client support.
- Researched client questions and delivered timely customer support.
- Updated customer accounts and account details.
- Updated databases with new and modified customer data.
- Reviewed policies and procedures for client support operations.
- Analyzed CRM reports to identify problems and recommend actionable improvements.
- Participated in weekly meetings with senior staff to discuss project updates. with senior staff to review project progress.
Client Support Specialist
Excel
Baton Rouge, Louisiana
02.2022 - 05.2023
- Scheduled, rescheduled, and canceled appointments. Confirmed scheduled appointments through follow-up calls. Maintained accurate records of completed appointments in the computer system.
- Maintained accurate records of completed appointments in a computer system.
- Performed follow up calls to confirm scheduled appointments.
- Handled high volume of emails for appointment scheduling requests, ensuring timely responses and customer satisfaction.
- Compiled daily reports on booked, canceled, and rescheduled appointments, providing insights for scheduling efficiency.
- Resolved customer complaints through effective communication and problem-solving. in a professional manner.
- Worked collaboratively with other team members to meet departmental goals.
- Entered patient data into the electronic health record system.
- Adhered to organizational policies and procedures related to appointment scheduling.
Education
GED -
Walker
Walker, LA05-1999
Skills
- Customer service
- CRM software
- Appointment scheduling
- Problem resolution
- Client management
- Effective communication
- Team collaboration
- Analytical thinking
- Time management
- Active listening
- Verbal and writing communication
- Client service
- Task prioritization
- Multitasking
- Call center experience
- Attention to detail
Timeline
Client Support Specialist
Torticity
07.2023 - 09.2026
Client Support Specialist
Excel
02.2022 - 05.2023
GED -
Walker