Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Bishal Dhungana

Bishal Dhungana

Harrisburg,PA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

7
7
years of professional experience

Work History

Client Support Specialist

druk home care llc
Harrisburg, PA
08.2019 - Current
  • Provided technical support to customers over the phone and via email.
  • Analyzed customer issues to identify root cause and provided appropriate solutions.
  • Created detailed reports on customer support activities and performance metrics.
  • Conducted regular follow-up calls with customers to ensure their satisfaction with services provided.
  • Assisted customers with product installation, troubleshooting, and usage questions.
  • Provided feedback on areas where improvements were needed in order to enhance customer experience.

Inventory Associate

Nordstrom.com
Elizabethtown, PA
11.2017 - 08.2019
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Maintained inventory and supply levels to manage production workflows.
  • Coordinated shipping activities with carriers to ensure timely deliveries.
  • Received goods from vendors into the warehouse using a barcode scanner to update the system accordingly.
  • Investigated discrepancies between physical count and computer system records.
  • Created and maintained accurate inventory records, including item numbers, descriptions, locations, quantities and reorder levels.
  • Utilized software programs such as Microsoft Dynamics AX 2012 R3 and SAP ERP 6 ECC 7 for managing data entry requirements associated with goods receipting transactions.

Front Desk Associate

Hilton Garden Inn Hotel
Harrisburg, PA
08.2016 - 11.2017
  • Greeted guests upon arrival and provided excellent customer service.
  • Answered phones, booked reservations, and responded to inquiries from customers.
  • Maintained daily records of all transactions, including payments and cancellations.
  • Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
  • Processed guest payments through cash registers or credit card machines in an accurate manner.
  • Handled various administrative tasks such as filing paperwork, entering data into computer systems, photocopying documents.

Education

BBA - Business Administration And Management

Tribhuwan University
Kathmandu, Nepal
05.2013

Skills

  • Client Relationship Building
  • Client Rapport Building
  • Problem Resolution Aptitude
  • Client Service Excellence
  • MS Office Proficiency
  • Customer Support
  • Inbound and Outbound Calling
  • Regulatory Compliance
  • Team Collaboration
  • Guest Services
  • Customer Service
  • Customer Relationship Management (CRM)

Languages

Nepali
Professional
Hindi
Professional
Urdu
Professional
English
Professional

Affiliations

event management

Timeline

Client Support Specialist

druk home care llc
08.2019 - Current

Inventory Associate

Nordstrom.com
11.2017 - 08.2019

Front Desk Associate

Hilton Garden Inn Hotel
08.2016 - 11.2017

BBA - Business Administration And Management

Tribhuwan University

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Bishal Dhungana