Amanda Brown

Metairie,LA

Summary

Dependable candidate skilled in managing competing priorities while maintaining a positive outlook. Strong organizational abilities and readiness to assume additional responsibilities to support team goals. Aspiring Branch Manager focused on driving team performance and achieving organizational targets. Capable of executing multiple projects simultaneously with high accuracy.

Overview

years of professional experience

Work History

Senior Sales & Operations Coordinator

Herc Rentals

New Orleans, LA

12.2023 - Current

Coordinated sales activities to optimize team workflow and communication.
Developed strong client relationships to boost customer satisfaction.
Streamlined communication between sales teams and departments for project alignment.
Maintained accurate records of sales activities, including contracts and follow-ups.
Established connections with customers and community for long-term business growth.
Collaborated with upper management to drive continuous improvements and exceed goals.
Resolved issues promptly, delivering exceptional support to enhance customer satisfaction.
Managed logistics activities, ensuring precise documentation of transportation arrangements.

Bartender

Sportsbeat Pub & Cafe

3330 Ridgelake Dr Metairie LA 70002

03.2019 - 12.2023

Served high customer volumes during special events, nights, and weekends.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Kept bar presentable and well-stocked to meet customer needs.
Followed alcohol awareness procedures for preventing excessive guest intoxication.
Provided excellent customer service
Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Bar Manager

Melius Bar & Grill

1701 Lake Ave Metairie, LA 70005

08.2017 - 05.2021

Closed out cash register and prepared cashier report at close of business.
Maximized customer service by training staff, overseeing operations, and resolving issues.
Kept alcoholic beverages well-stocked and organized to meet expected demands.
Adhered to state laws regarding alcoholic beverage services and customer regulations.
Improved customer service rankings by resolving issues quickly and accurately.
Followed strict recipes and drink measurements to minimize product used.
Motivated staff to perform at peak efficiency and quality.
Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

General Manager

Knuckleheads Sports Bar & Eatery

3545 Severn Ave Unit 10 Metairie, LA 70002

03.2018 - 03.2019

Managed budget implementations, employee reviews, training, schedules, and inventory.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Developed and maintained relationships with customers and suppliers through account development.
Trained new employees on proper protocols and customer service standards.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Managed purchasing, sales, marketing and customer account operations efficiently.
Reported issues to higher management with great detail.

Education

High School Diploma - General

Shawnee Mission South High School

Overland Park, KS

05.2010

Skills

Product Memorization
Health Codes Compliance
Suggestive Selling
Payment Processing
Outgoing Personality
Ordering Supplies

Complex Problem-Solving
Order Management
Ordering Procedures
Handling Difficult Customers
Customer Service
Customer invoicing