Amanda Brown
MCDONOUGH,GA
Summary
Reliable, organized and motivated team player with experience in customer relations and insurance coordination. Skilled in maintaining clear communication and accuracy in billing processes, contributing to improved operational efficiency and patient satisfaction.
Professional with significant experience in dental insurance. Skilled in managing claims, verifying benefits, and ensuring compliance with insurance regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs.
Overview
10
10
years of professional experience
Work History
Delivery Driver/Food Preparer/Customer Relations
Papa Johns International Inc.
McDonough, GA
06.2023 - Current
- Delivered pizzas and other food items promptly and efficiently to customer locations.
- Collaborated with team members to optimize delivery routes for efficiency.
- Maintained vehicle cleanliness and functionality to ensure safe transportation.
- Managed cash transactions accurately while adhering to company policies.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order.
Dental Insurance Coordinator
Ambrose Pediatric Dentistry
Macon, GA
01.2017 - 03.2019
- Coordinated patient insurance verification processes to ensure accurate billing and claims submissions.
- Collaborated with dental staff to streamline communication regarding treatment plans and insurance approvals.
- Developed educational materials for patients regarding insurance benefits and coverage options.
- Managed appointment scheduling to optimize patient flow and enhance office efficiency.
- Supported patients throughout their treatment in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Managed accounts receivable, decreasing outstanding balances through diligent follow-up with both patients and insurers.
- Improved patient satisfaction by efficiently managing dental insurance claims and coordinating with providers.
- Ensured timely payment collection from both patients and insurance companies by diligently tracking outstanding balances.
- Conducted regular reviews of billed services against actual treatment rendered to ensure accuracy in coding practices leading to optimal reimbursement rates from insurers.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Verified insurance and communicated coverage to staff and patients.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Responded to patient concerns and questions on a daily basis.
- Audited and corrected billing and posting documents for accuracy.
- Processed payments with a focus on accuracy and efficiency.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
Education
Associate of Science - Business Administration
Gordon State College
Barnesville, GA12.2020
No Degree - Graphic Design
University of West Georgia
Carrollton, GASkills
- Multitasking and organization
- Teamwork and collaboration
- Clear communication
- Dependable and reliable
- Excellent communication
- Organizational skills
- Verbal and written communication
- Self motivation
- Computer literacy
- Dental billing and coding
- Accounting skills
- Customer relations
- Work Planning and Prioritization
- Multitasking
Timeline
Delivery Driver/Food Preparer/Customer Relations
Papa Johns International Inc.
06.2023 - Current
Dental Insurance Coordinator
Ambrose Pediatric Dentistry
01.2017 - 03.2019
No Degree - Graphic Design
University of West Georgia
Associate of Science - Business Administration
Gordon State College