Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Buchanan

Barnes,WI

Summary

Achieved top guest satisfaction at Self Employed by mastering booking management and resolving conflicts swiftly, ensuring a welcoming Airbnb environment. At Essentia Health-St. Mary's Medical Center, enhanced patient care through strong organization and compassionate assistance, significantly improving patient experiences. Skilled in effective problem-solving and maintaining high standards of service.

Overview

13
13
years of professional experience

Work History

Management of Airbnb

Self Employed
07.2018 - Current
  • Ensured a clean and welcoming environment by conducting thorough inspections and addressing maintenance issues in a timely manner.
  • Resolved conflicts or miscommunications promptly and professionally, maintaining positive relationships with guests even in challenging situations.
  • Improved overall guest experience with thoughtful touches such as welcome baskets and personalized notes upon arrival.
  • Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.

Neuro ICU CNA

Essentia Health-St. Mary's Medical Center
11.2011 - 07.2016
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.

Education

Certificate - Certified Nursing Assistant

Lake Superior College
Duluth, MN
06.2006

Skills

  • Strong Organization
  • Booking Management
  • Effective problem solving

Timeline

Management of Airbnb

Self Employed
07.2018 - Current

Neuro ICU CNA

Essentia Health-St. Mary's Medical Center
11.2011 - 07.2016

Certificate - Certified Nursing Assistant

Lake Superior College

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Amanda Buchanan