Amanda Bueno
Robstown,TX
Summary
Experienced Customer Service Representative with strong CRM, billing adjustment, and chargeback resolution skills. Known for accurate call documentation, database entry, and fast issue resolution that supports high customer satisfaction.
Overview
2
2
Languages
18
18
years of professional experience
Work History
Customer Service Representative
Alorica
Corpus Christi, Texas
07.2014 - 12.2026
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Conducted regular follow-up calls with customers after resolving their issues.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Identified opportunities for upselling additional products or services based on customer needs.
- Updated databases with new and modified customer data.
Customer Service Representative
ReconMR
Corpus Christi, Texas
03.2023 - 09.2023
- Excelled in exceeding daily credit card application goals.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Prevented key account losses by researching discrepancies and correcting problems.
- Surpassed sales goals through implementation of successful marketing strategies.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Provided top quality control and eliminated downtime to maximize revenue.
- Mentored junior team members and managed employee relationships.
Caregiver, Special Needs
ResCare Community Living
Corpus Christi, Texas
04.2020 - 01.2023
- Assisted clients with bathing, dressing, grooming, and toileting.
- Administered medication reminders and documented daily care notes.
- Prepared meals and monitored special diet requirements.
- Encouraged communication, independence, and daily living skill practice.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Developed positive relationships with families of special needs individuals.
- Supported person-centered care plans in community living homes.
Customer Service Representative
First Data
Corpus Christi, Texas
04.2009 - 07.2014
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved cardholder inquiries for First Data payment processing customers.
- Guided callers through terminal setup and transaction troubleshooting.
- Handled dispute and chargeback support using company case records.
- Reviewed merchant accounts for billing, transaction, and service questions.
- Escalated complex account issues to payment operations teams.
- Trained new representatives on customer service procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Robstown High School
Robstown, TX06-1993
Some College (No Degree) - Nursing Practice
Del Mar College
Corpus Christi, TXSkills
- CRM systems
- Billing adjustments
- Chargeback resolution
- Database entry
- Call documentation
- Customer relations
Languages
English
Professional
Spanish
Professional
Timeline
Customer Service Representative
ReconMR
03.2023 - 09.2023
Caregiver, Special Needs
ResCare Community Living
04.2020 - 01.2023
Customer Service Representative
Alorica
07.2014 - 12.2026
Customer Service Representative
First Data
04.2009 - 07.2014
High School Diploma -
Robstown High School
Some College (No Degree) - Nursing Practice
Del Mar College