Anna Babalola
Houston,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Customer Service Representative
National Debt Relief
New York, New York
06.2025 - Current
- Answered inbound calls and explained debt relief program details clearly.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with account questions and payment plan updates at National Debt Relief.
- Resolved billing concerns and guided clients through payment options.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Supported clients with enrollment steps and account verification.
- Reviewed client files and updated records in customer service systems.
- Documented call notes and service requests for follow-up teams.
- Coordinated with internal teams to address client service issues.
- Maintained confidentiality while handling sensitive financial information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Customer Service Representative
Foundever
Miami, FL
09.2023 - 05.2025
- Answered inbound calls and explained debt relief program details clearly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted clients with account questions and payment plan updates at National Debt Relief.
- Supported clients with enrollment steps and account verification.
- Reviewed client files and updated records in customer service systems.
- Documented call notes and service requests for follow-up teams.
- Maintained confidentiality while handling sensitive financial information.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
E-center
01.2022 - 07.2023
- Answered inbound calls and explained debt relief program details clearly.
- Resolved billing concerns and guided clients through payment options.
- Assisted clients with account questions and payment plan updates at National Debt Relief.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Supported clients with enrollment steps and account verification.
- Reviewed client files and updated records in customer service systems.
- Documented call notes and service requests for follow-up teams.
Education
Bachelor of Arts - Fine Arts
New England College
Henniker, NH 09.2016 - 12.2020
Skills
- Customer service
- Complaint resolution
- Complaint handling
- Billing support
- Payment processing
- Account verification
- CRM software proficiency
- CRM systems
- Record management
- Case documentation
- Clear communication
- Verbal and written communication
- Active listening
- Problem solving
- Satisfaction metrics
- Microsoft Excel
- Team collaboration
- Coordination
- Scheduling
- Call routing
- Live chat support
- Product knowledge
- Adaptability and flexibility
- Punctuality and reliability
- Office equipment proficiency
- [Software] CRM system proficiency
- Office equipment proficiency
Timeline
Customer Service Representative
National Debt Relief
06.2025 - Current
Customer Service Representative
Foundever
09.2023 - 05.2025
Customer Service Representative
E-center
01.2022 - 07.2023
Bachelor of Arts - Fine Arts
New England College
09.2016 - 12.2020