Amanda Butler
Lacona,IA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Tax Advisor
H&R Block
09.2024 - Current
- Improved client satisfaction by providing personalized tax advice and strategies
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Reviewed financial statements to identify discrepancies or errors that could impact a client''s taxes, leading to more accurate reporting and filing.
- Increased client satisfaction by providing accurate and timely tax preparation services.
Store Manager/Barista
Scooters
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Applied Science - Business Administration
DMACC
AnkenyTimeline
Tax Advisor
H&R Block
09.2024 - Current
Store Manager/Barista
Scooters
02.2024 - Current
Associate of Applied Science - Business Administration
DMACC
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