Summary
Work History
Education
Skills
Timeline
Generic

Jacqueline Clark

Huntsville

Summary

Accomplished Tax Advisor at Intuit Turbo Tax, leveraging expertise in tax preparation and advisory to optimize client outcomes. Excelled in customer service, enhancing user experience and resolving complex issues. Proven track record in sales, surpassing targets through solution-based selling. Proficient in remote work, utilizing communication tools to deliver exceptional support and maintain confidentiality.

Work History

Tax Advisor

Intuit Turbo Tax
2024 - 2025
  • Provided personalized tax guidance and ensured compliance with federal and state tax laws.
  • Reviewed returns, identified deductions and credits, and optimized client outcomes.
  • Assisted clients with complex tax situations, including self-employment and investments.
  • Delivered excellent remote customer service while maintaining confidentiality.
  • Educated clients on tax-related questions and best practices.

Product Support

Intuit Turbo Tax
2022 - 2024
  • Assisted customers with product-related inquiries and technical issues, providing timely and accurate solutions.
  • Guided users through software features and troubleshooting errors to enhance user experience.
  • Maintained documentation of customer interactions for process improvement.
  • Collaborated with internal teams to escalate complex technical issues.
  • Stayed up-to-date on product updates and tax regulations.

Sales Associate

T Mobile
2021 - 2023
  • Assisted customers in selecting devices, plans, and services tailored to their needs.
  • Met and exceeded sales targets through solution-based selling.
  • Processed transactions, activated accounts, and maintained accurate records.
  • Provided post-sale support and troubleshooting to resolve customer issues efficiently.
  • Stayed informed on promotions, products, and competitive offerings.

Education

High School Diploma - Psychology

Alabama A&M University
Normal, Alabama, AL

Skills

  • Customer Service & Support
  • Tax Preparation & Advisory
  • Sales & Solution-Based Selling
  • Problem Solving & Troubleshooting
  • Remote Work & Communication Tools
  • Microsoft Office Suite

Timeline

Tax Advisor

Intuit Turbo Tax
2024 - 2025

Product Support

Intuit Turbo Tax
2022 - 2024

Sales Associate

T Mobile
2021 - 2023

High School Diploma - Psychology

Alabama A&M University

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