Amanda Cadahia
Miami,FL
Overview
7
7
years of professional experience
1
1
Certification
Work History
Manager's Assistant
Hostel Airbnb
, La Habana,Cuba
11.2018 - 02.2020
- Assigned tasks to associates to fit skill level and maximize team performance.
- Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
- Maintained records through timely updates to employee and other files.
- Utilized company reports to analyze sales, gross profit and inventory activity.
- Conducted inside training sessions to educate employees on products and company policies.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Salesman
Clothes Shop
, La Habana, Cuba
02.2020 - 08.2021
- Educated customers on product features and technical details to highlight benefits.
- Identified and capitalized on key business growth opportunities.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Negotiated prices to finalize sales agreements.
- Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Created successful strategies to develop and expand customer sales.
Front Desk Receptionist
Beauty Salon
, La Habana,Cuba
03.2021 - 12.2021
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Responded to inquiries and room requests made online, by phone and via email.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Scheduled appointments and maintained and updated appointment calendars.
Call Center Customer Service Representative
Fuego Enterprise Company
, La Habana, Cuba
01.2022 - 09.2023
- Audited customer account information to identify issues and develop solutions.
- Updated clients consistently regarding issues and answered questions quickly and accurately.
- Resolved issues swiftly through meticulous research and quick decision making.
- Identified fitting products and services through phone-based customer inquiries.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
Restaurant Waiter
Restaurants
, La Habana, Cuba
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Teacher
Preschool Programs
Doral, FL
10.2022 - 06.2023
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
Babysitter
Home Daycare
2020 - 2023
- Responsibly watched children while parents were out.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cared for children of various ages and assisted with feeding, dressing and daily activities.
- Supervised and cared for children ages [0 months] to [12 years].
- Enforced rules to teach good manners and maintain safe environment.
- Communicated with parents about daily activities and any concerning behaviors.
Dog Sitter and Dog Walker
home
Doral , FL
09.2022 - 2023
- Scheduled dog walking services and collected payments from pet owners.
- Cared for pets during owners' absences.
- Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
- Developed long-term relationships with clients and bonded with animals through regular contact.
- Took pets on regular bathroom breaks.
- Fed animals twice daily and refilled water dish.
- Reported dog behavior issues and medical concerns to owner for prompt resolution.
Education
Bachelor of Arts - Education
Enrique Jose Varona University of Pedagogic Science
La Habana,Cuba09.2020
Skills
- Travel Arrangements
- Filing System Management
- Customer Relations
- Sales Strategies
- Call Handling
- Supply Restocking
- Calendar Management
- Schedule Oversight
- File Management
- Money Handling
- Sales and Marketing
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- 45h Child Training course
- CPR Certification
Timeline
Teacher
Preschool Programs
10.2022 - 06.2023
Dog Sitter and Dog Walker
home
09.2022 - 2023
Call Center Customer Service Representative
Fuego Enterprise Company
01.2022 - 09.2023
Front Desk Receptionist
Beauty Salon
03.2021 - 12.2021
Salesman
Clothes Shop
02.2020 - 08.2021
Manager's Assistant
Hostel Airbnb
11.2018 - 02.2020
Restaurant Waiter
Restaurants
Babysitter
Home Daycare
2020 - 2023
Bachelor of Arts - Education
Enrique Jose Varona University of Pedagogic Science