Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Amanda Cadahia

Miami,FL

Overview

7
7
years of professional experience
1
1
Certification

Work History

Manager's Assistant

Hostel Airbnb
, La Habana,Cuba
11.2018 - 02.2020
  • Assigned tasks to associates to fit skill level and maximize team performance.
  • Restocked office supplies daily and troubleshot problems with equipment to keep operations on-track.
  • Maintained records through timely updates to employee and other files.
  • Utilized company reports to analyze sales, gross profit and inventory activity.
  • Conducted inside training sessions to educate employees on products and company policies.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Directed and led employees, supervising activities to drive productivity and efficiency.

Salesman

Clothes Shop
, La Habana, Cuba
02.2020 - 08.2021
  • Educated customers on product features and technical details to highlight benefits.
  • Identified and capitalized on key business growth opportunities.
  • Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
  • Negotiated prices to finalize sales agreements.
  • Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
  • Developed key customer relationships to increase sales.
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Presented products and services to prospective and existing customers to meet client needs.
  • Created successful strategies to develop and expand customer sales.

Front Desk Receptionist

Beauty Salon
, La Habana,Cuba
03.2021 - 12.2021
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.
  • Scheduled appointments and maintained and updated appointment calendars.

Call Center Customer Service Representative

Fuego Enterprise Company
, La Habana, Cuba
01.2022 - 09.2023
  • Audited customer account information to identify issues and develop solutions.
  • Updated clients consistently regarding issues and answered questions quickly and accurately.
  • Resolved issues swiftly through meticulous research and quick decision making.
  • Identified fitting products and services through phone-based customer inquiries.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Updated customer accounts, addresses and contact information within call management databases.

Restaurant Waiter

Restaurants
, La Habana, Cuba
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.

Teacher

Preschool Programs
Doral, FL
10.2022 - 06.2023
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
  • Managed student behavior in classroom by establishing and enforcing rules and procedures.
  • Encouraged student critical thinking and discussion using variety of teaching techniques.
  • Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
  • Supervised students throughout day, both in classroom and outside during breaks.

Babysitter

Home Daycare
2020 - 2023
  • Responsibly watched children while parents were out.
  • Monitored children's safety and well-being to prevent accidents and falls.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Supervised and cared for children ages [0 months] to [12 years].
  • Enforced rules to teach good manners and maintain safe environment.
  • Communicated with parents about daily activities and any concerning behaviors.

Dog Sitter and Dog Walker

home
Doral , FL
09.2022 - 2023
  • Scheduled dog walking services and collected payments from pet owners.
  • Cared for pets during owners' absences.
  • Monitored dogs throughout walks to avoid obstacles, dangerous situations and confrontations with other problematic dogs.
  • Developed long-term relationships with clients and bonded with animals through regular contact.
  • Took pets on regular bathroom breaks.
  • Fed animals twice daily and refilled water dish.
  • Reported dog behavior issues and medical concerns to owner for prompt resolution.

Education

Bachelor of Arts - Education

Enrique Jose Varona University of Pedagogic Science
La Habana,Cuba
09.2020

Skills

  • Travel Arrangements
  • Filing System Management
  • Customer Relations
  • Sales Strategies
  • Call Handling
  • Supply Restocking
  • Calendar Management
  • Schedule Oversight
  • File Management
  • Money Handling
  • Sales and Marketing

Languages

Spanish
Native/ Bilingual
English
Professional

Certification

  • 45h Child Training course
  • CPR Certification

Timeline

Teacher

Preschool Programs
10.2022 - 06.2023

Dog Sitter and Dog Walker

home
09.2022 - 2023

Call Center Customer Service Representative

Fuego Enterprise Company
01.2022 - 09.2023

Front Desk Receptionist

Beauty Salon
03.2021 - 12.2021

Salesman

Clothes Shop
02.2020 - 08.2021

Manager's Assistant

Hostel Airbnb
11.2018 - 02.2020

Restaurant Waiter

Restaurants

Babysitter

Home Daycare
2020 - 2023

Bachelor of Arts - Education

Enrique Jose Varona University of Pedagogic Science
Amanda Cadahia