Amanda Cain
McGregor,TX
Summary
I'm hardworking and enjoying learning new things. Efficiency-driven clerical team member with demonstrated abilities in managing files, organizing records and coordinating paperwork. Devoted to enhancing team performance with smooth administrative support. Organized and dependable candidate successful at managing multiple phone lines as well as multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Jailer
McLennan County Jail
Waco , Texas
09.2024 - Current
- Supervised inmate activities and maintained order within facility.
- Conducted regular safety inspections to ensure compliance with regulations.
- Managed intake and release processes for new inmates efficiently.
- Monitored inmate behavior and reported any suspicious activity to management.
- Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.
- Received and processed inmates into custody of institution by searching prisoners and taking charge of personal property.
- Handled intake processing efficiently, ensuring all necessary paperwork was completed accurately and promptly.
- Conducted thorough searches of cells, common areas, and visitors'' belongings according to established security procedures preventing contraband entry into the jail facility.
- Responded swiftly to emergencies using appropriate protocol, contributing to a safer environment for both staff and inmates involved in incidents.
Resident Care Aide
Three Rivers Estates Senior Living And Memory Care
01.2024 - 06.2024
- Assisted residents with personal hygiene tasks, ensuring their dignity and comfort throughout the process.
- Managed challenging behaviors among residents using de-escalation techniques and positive reinforcement strategies.
- Enhanced resident well-being by providing compassionate care and support in daily activities.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Provided mobility assistance to residents as needed, including transferring between beds or chairs and aiding with ambulation around the facility.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Clerk 2
New Mexico Law Office Of Public Defender
05.2022 - 10.2023
- Provided friendly service and assistance to clients.
- Interacted with clients by phone, email or in-person to provide information while answering multiple phone lines.
- Promptly received and forwarded incoming communications, such as phone calls, emails and mail, to appropriate staff.
- Routed business correspondence, documents and messages to correct staff members.
- Collect application fees and apply them.
- Update Magistrate court list and send them out to lawyers and staff.
- Take bank deposit.
Office Manager Accounts Receivable
Cascade Bottled Water And Coffee Services
04.2014 - 05.2022
- Answered multiple phone lines directed calls to correct person.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices and bank deposits.
- Posted customer payments by recording cash, checks and credit card transactions.
- Completed daily process adjustments to maintain accuracy.
- Maintained records by imaging invoices, debits and credits.
- Developed team communications and information for meetings
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Carried out day-to-day duties accurately and efficiently
- Maintained energy and enthusiasm in fast-paced environment
- Learned new skills and applied to daily tasks to improve efficiency and productiv
Resident Care Aide
The Bridge Of Farmington
01.2013 - 03.2014
- Documented residents' mental status, sleep and eating patterns in medical record books.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Remained alert to problems or health issues of clients and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Detention Officer
San Juan County Detention Center
Farmington, NM
05.2006 - 03.2010
- Took custody of prisoners from arresting officers to begin processing into detention facility.
- Processed inmates by taking photographs and fingerprints.
- Attended to feeding, housing and physical well-being of inmates.
- Regularly conducted security and sanitation checks.
- Transported prisoners throughout facility and off-site to medical appointments and court appearances.
- Conducted physical searches of prisoners and premises in search of weapons and contraband.
- Wrote daily reports and maintained logs of inmate activities and behaviors.
- Restrained juvenile inmates when disturbances required physical intervention.
- Searched building and grounds, living quarters and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Physically restrained prisoners during prisoner altercations using leverage holds and legal force.
- Processed prisoners through appropriate identification and documentation processes as part of facility booking procedures.
Education
High School Diploma -
Geronimo Trails Alt. Highs School
Truth Or Consequences, NM05.1998
Skills
- Telephone etiquette
- Mail processing
- Mail handling
- Cash Handling
- Cash Management
- Customer satisfaction
- Quality Management
- Scheduling
Timeline
Jailer
McLennan County Jail
09.2024 - Current
Resident Care Aide
Three Rivers Estates Senior Living And Memory Care
01.2024 - 06.2024
Clerk 2
New Mexico Law Office Of Public Defender
05.2022 - 10.2023
Office Manager Accounts Receivable
Cascade Bottled Water And Coffee Services
04.2014 - 05.2022
Resident Care Aide
The Bridge Of Farmington
01.2013 - 03.2014
Detention Officer
San Juan County Detention Center
05.2006 - 03.2010
High School Diploma -
Geronimo Trails Alt. Highs School