Amanda Calderon
Caldwell,ID
Summary
Self-driven and detail-oriented Office Administrator, experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Monthly Savings Plan Manager
Money Metals Exchange
05.2022 - Current
- Maintained a high level of organization, managing multiple projects concurrently while meeting strict deadlines.
- Conducted thorough evaluations of plans applications against established criteria, identifying areas requiring adjustment or modification before approval was granted.
- Updated departmental policies and procedures, ensuring consistency in the plan review process, leading to improved customer service and better risk management.
House Cleaner
Self-employed
12.2013 - 05.2023
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Provided exceptional customer service through active listening, problem-solving abilities, and clear communication skills.
- Developed strong relationships with clients through consistent high-quality service and addressing concerns promptly.
Collections Specialist
Malheur Federal Credit Union
08.2012 - 12.2013
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Enhanced department productivity with ongoing training and development programs.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
- Optimized account prioritization by analyzing customer data, enabling more targeted and effective collection efforts.
Bank Teller Supervisor
Malheur Federal Credit Union
03.2008 - 08.2012
- Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
- Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
- Strengthened internal controls through diligent adherence to audit requirements, leading to consistently satisfactory audit results for the branch.
Education
GED -
Mt Hood Community College
Gresham, ORSkills
- Time Management
- Organizational Skills
- Verbal and Written Communication
- Multitasking Abilities
- Critical Thinking
- Customer Relationship Management
Timeline
Monthly Savings Plan Manager
Money Metals Exchange
05.2022 - Current
House Cleaner
Self-employed
12.2013 - 05.2023
Collections Specialist
Malheur Federal Credit Union
08.2012 - 12.2013
Bank Teller Supervisor
Malheur Federal Credit Union
03.2008 - 08.2012
GED -
Mt Hood Community College
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