Summary
Overview
Work History
Education
Skills
Timeline
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Amanda Caldwell

VIP Bottle Service Waitress
Hermitage,TN

Summary

Ambitious VIP Bottle Service Waitress with nearly 10 years of service industry experience, record-high sales statistics and well-versed in catering to high end cliental, eager for an opportunity to apply advanced skill set.

Overview

5
5
years of professional experience

Work History

VIP Bottle Service Waitress

Dream Hotels
Nashville, TN
01.2020 - Current
  • Displayed updated knowledge of extensive bottle list including 54 liquor and 21 champagne variations and their according prices.
  • Presented menus to patrons, answered questions regarding menu selections and made recommendations accordingly.
  • Acquired large format orders and increased sales significantly by upselling higher-end products to patrons.
  • Processed orders, facilitated customer payments and closed out guest checks using POS system.
  • Delivered bottles to VIP sections through use of bottle presenters, marque sign and LED lights.
  • Obtained guests' individual orders, made drinks at VIP table and remained accessible to attend to any and all guest needs.
  • Delegated any additional tasks to support staff through use of radio communication and facilitated teamwork to complete said tasks.
  • Cultivated personalized guest experience, successfully increasing referrals through building strong client relations.

Server

Stir
Chattanooga, TN
08.2016 - 04.2019
  • Maintained knowledge of extensive craft cocktail and food menu as well as over 300 various in house liquors.
  • Greeted guests with warmth and hospitality.
  • Relayed thorough menu knowledge to patrons, including up to 10 different types of oysters that rotated daily.
  • Answered customers' questions regarding item sourcing, ingredients and cooking methods and recorded order information.
  • Worked with POS system to place orders, manage bills and cash out guests.
  • Carried out exceptional service to customers from start to finish, successfully increasing referrals and walk-in business.

Education

Some College (No Degree) - Communication Studies

The University of Tennessee - Chattanooga
Chattanooga, TN

Skills

  • Persuasive Selling
  • Customer Service and Rapport
  • High-Volume Environments
  • Menu Memorization and Presentation
  • VIP Services
  • Social Media Networking
  • Acquiring New Customers
  • Billing and Payment Processing

Timeline

VIP Bottle Service Waitress

Dream Hotels
01.2020 - Current

Server

Stir
08.2016 - 04.2019

Some College (No Degree) - Communication Studies

The University of Tennessee - Chattanooga

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Amanda CaldwellVIP Bottle Service Waitress