AMANDA CALLAHAN
Manvel,TX
Summary
Target- driven regional dental manager with a passion for obtaining operational goals and objectives with in region. Over 10 years of experience for sole facility and regional dental practice management, employee training, and assisting teams and practices with their performance targets and metrics in revenue, billing, collections, and recall systems. . Proficient in using independent decision-making skills and sound judgment to positively impact company success.
Overview
22
22
years of professional experience
Work History
Regional Manager
Family Smiles
Sugarland, Tx
02.2020 - 12.2021
- Evaluated, and audited schedules ensuring appropriate staffing levels cutting laboring cost by 8%
- Improved same day treatment acceptance by 41%
- Performed staff development training, reviews, and disciplinary action as needed
- Maintained company performance standards and delivered financial results
- Analyzed patients billing and claims for accuracy and completeness
- Providing overall operational management direction and guidance
- Ensuring compliance with Federal and State laws for dentistry as well as employees and safety
Regional Manager
Ideal Dental
North Houston, TX
11.2015 - 12.2019
- Spearheaded interviewing,recruiting,hiring, orienting and evaluating ensuring optimal staffing for offices within region
- Consistently evaluating offices and region area managers providing direction and guidance for operational success
- Improved productivity while reducing staffing and operational costs by 23%.
- Streamlined and implemented system improving recall rate by 11% for region
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Developed ten action plans specific to each office and effectively and successfully implemented those plans.
Office Manager
Pacific Dental
Atascocita, TX
02.2013 - 11.2015
- Converted data into actionable insight boosting revenue by 7%.
- Performed presentations of financial presentations resulting in 20% increase in revenue.
- Conducted audits of supply orders and utilization resulting in 30% decrease in waste.
- Reviewed operational budgets and expenditures and worked to ensure practice stays within budget parameters.
- Implemented marketing strategies that resulted in 58% growth in new patients.
- Identified training needs and ensure teams are trained and up to speed for business needs including,but not limited to, new hire training, re-training, new technology training, leadership training, offering of discount plans, confirmation, and communication training.
Store Manager
Zale Corporation
Humble, TX.
09.1999 - 02.2013
- Supported professional development of team members and supervisors at all levels having placed 4 knowledgeable candidates in leadership roles and management experience
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers maintaining highest level of customer service
- Achieved financial performance targets which generated 27% increase in revenue growth
- Achieved positive results by controlling monthly operations budget and limiting financial discrepancies through P&L's and daily / monthly inventory audits
- Participated as needed in additional special department projects and events
Education
Associates Degree - Business Management
Kingwood Community College
Kingwood, TX05.2006
Skills
- Word, Outlook, Excel, Powerpoint
- Experienced with understanding KPI Reports
- Possesses proactive personality as well as ability to be flexible, responsive, and adaptable
- Possesses outstanding organizational, social, communication, and staff development skills
- Able to efficiently cultivate strong relationships at all levels of organization
- Team-player who can also work independently
- Exceptional ability to process tremendous quantities of data in organized, focused Fashion
- Exceptional analytical and problem-solving abilities
- Ability to prioritize and engage in assortment of tasks simultaneously and dependably and reliably meet deadlines
Timeline
Regional Manager
Family Smiles
02.2020 - 12.2021
Regional Manager
Ideal Dental
11.2015 - 12.2019
Office Manager
Pacific Dental
02.2013 - 11.2015
Store Manager
Zale Corporation
09.1999 - 02.2013
Associates Degree - Business Management
Kingwood Community College