Amanda Cantrell
Azle,Texas
Summary
Accomplished Certified Pharmacy Technician with over 6 years of experience in retail pharmacy environment for Walmart. Detail-oriented with a commitment to maintaining high quality assurance and control standards when filling prescriptions and performing daily tasks in a fast-paced environment. Experienced in warehouse work as a Quality Assurance employee, tasked with auditing orders and taking inventory of stock on a daily basis. Excellent with time management and multi tasking, ensuring projects are completed in a timely fashion to the highest standard. Dependable and eager to learn and work as a team to reach a common goal for the customer and the company.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Warehouse Quality Assurance Associate
Sam's Club, Walmart
Fort Worth, TX
11.2021 - Current
- Generated quality control reports for returned products to identify and communicate patterns.
- Supported audit preparation through research, analysis and presentation development.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Assisted with independent internal and external audits.
- Maintained neat, tidy work environment in warehouse facility.
Pharmacy Technician
Walmart
Azle , TX
04.2015 - 11.2021
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Counted, measured and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Entered and processed patients' prescriptions into internal system.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Processed over 500 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction.
- Collected co-payments or full payments from customers.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Stocked, labeled and inventoried medication to keep accurate records.
- Assisted patients in minimizing medical expenses by recommending generic alternative prescription medications.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Administered Covid-19 vaccines and Flu vaccines to patients.
- Made outgoing calls to patients reminding them of prescription renewal and regarding prescriptions ready to be picked up.
- Kept pharmacy clinically clean by putting things away and sanitizing surfaces between patients.
Education
Medical Assisting
Everest College
Fort Worth, TXSkills
- Audit Assistance
- Problem Solving
- Adaptability and Flexibility
- Safety Compliance
- Attentive and Observant
- Critical Thinking
- Data Entry
- Verbal and Written Communication
- Customer Service
- Recordkeeping and Documentation
- Detail-Oriented
Certification
- CPhT - Certified Pharmacy Technician
- Certified Immunizing Technician
- Nationally Certified Pharmacy Technician
- State Certified Pharmacy Technician
Timeline
Warehouse Quality Assurance Associate
Sam's Club, Walmart
11.2021 - Current
Pharmacy Technician
Walmart
04.2015 - 11.2021
Medical Assisting
Everest College