Amanda Cantu
Chicago,IL
Summary
Dedicated professional successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations. Expert salesperson and team leader.
Overview
15
15
years of professional experience
Work History
Account Manager , National Accounts
USG Corporation
11.2016 - Current
- Responsible for overseeing several customer accounts and properly managing order fulfillments, follow-up, and customer inquiries
- Serve as the primary liaison for the Home Depot account, specifically the USG Durock product line, ensuring proper account management and customer service resolution
- Maintain strong communication across all departments, including manufacturing, sales, and accounts receivable, to provide a high level of consistent customer service
- Ensure proper resolution of all customer inquiries and concerns, including properly escalating issues as necessary
- Assist and develop new team members by delivering on-site training and coaching
Branch Banker
PNC Bank
04.2010 - 10.2014
- Identified sales opportunities through effective customer interactions, including service to sales, teller interactions, appointment setting and effective lobby engagement
- Managed the customer experience by identifying opportunities to improve the customer's financial wellbeing, including educating consumer and small business customers on relevant bank products and services
- Managed overall risk by ensuring all regulatory requirements were adhered to while providing banking services
- Executed customer transactions, including cashing checks, processing account deposits and withdrawals, and accepting loan and credit card payments
- Train and supported new team members
Education
Business Administration -
Richard J Daley City College
Chicago02.2025
High School Diploma -
Hubbard High School
06.2009
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Enterprise resource planning systems
- Oracle
- Salesforce
- Written communication
- Verbal communication
- Spanish
- Account development
- Campaign execution
- Customer relationships
- Documentation and reporting
- Management collaboration
- Product training
- Sales expertise
- Relationship building
- Teamwork and collaboration
- Database management
- Client relationship building
Affiliations
- Latino Employee Network (LEN)
Timeline
Account Manager , National Accounts
USG Corporation
11.2016 - Current
Branch Banker
PNC Bank
04.2010 - 10.2014
Business Administration -
Richard J Daley City College
High School Diploma -
Hubbard High School